The 8 Keys to Running Effective Meetings

Mariano Delle Donne
CEO

effectiveMeetingsBusiness meetings are essential for promoting teamwork, but they need to provide high value in order to keep participants engaged. A high-value meeting involves concise, effective communications, keeps the attention of attendees, and is free of distracting behavior. It’s easy to foster the right environment by following these simple steps:

  1. Meetings must have clear purposes. This keeps everything on track and provides specific goals to accomplish. The task of defining a meeting’s purpose falls to its organizer or “owner”. Organizers should ask themselves questions like “Am I seeking input?” “Am I attempting to bring about a consensus?” Always have a tangible purpose for a meeting and communicate it to all participants.
  2. Prepare for the meeting in advance. Organizers should have all technology set up before the meeting starts. This way, it can start as soon as everyone arrives and everyone will keep their focus. Attendees who will be presenting should also prepare in advance.
  3. Only invite those who need to be at the meeting. When people learn that your meetings are truly relevant to them, they become far more excited about attending. Who needs to be there? If you’re announcing a change, invite those who will be directly affected by that change. When you’re seeking input on a new plan, bring in those who can give qualified opinions. Follow this principle for every meeting. Other people can be informed of key points via memo and on an as-needed basis.
  4. Make a schedule and stick to it. This is extremely important for getting buy-in on the idea of having meetings. Set a clear schedule for topics during the meeting and state a hared ending time. During the meeting, schedules help keep everyone on topic and they keep discussions concise, thus powerful. A definite ending time allows attendees to plan other activities in their day with confidence that they won’t be made late for them.
  5. Choose the right amount of time for your meetings. A well-planned meeting should last a maximum of 40 minutes. At most, it should run for a bit less than an hour. This amount of time ensures you’ll keep the attention of your participants.
  6. Use technology appropriately. Meeting attendees should bring their tablets or laptop so they can take notes and look up relevant information. However, they should resist the temptation to use their technology to engage in activity that will distract from the meeting at hand.
  7. Be sure to follow up. Often, those who attend a meeting will end up with several different interpretations of the discussions. Meeting organizers, make sure everyone’s on the same page by sharing a recap memo to all participants. The memo needs to hit on all of the solid points: Assign duties, responsibilities, and deadlines. It should also cover the important, but less tangible things, like overall goals and decisions reached. This memo needs to be shared within 24 hours so misunderstandings don’t have a chance to take root.
  8. Avoid status update meetings. With today’s technology, there is no need to hold a meeting just to “bring everyone up to date”. Ideally, use a collaboration and information sharing platform like Smart Solutions by Adventos (SmartForce, SmartCity, SmartFire) to help ensure everyone is up to date with relevant information.

When meetings are set up properly, they are impactful, motivating, and useful. Participants will be energized and focused, while organizers will make efficient strides towards the goals of their meetings. Implement these steps to improve your meetings today and get everyone on board.

Parties interested in the SmartForce™ Agency Management System and how it improves intelligence and community collaboration, click here. After watching the demo video, you are invited to request a free trial of the agency management system to try for yourselves.

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Boost Police and Community Collaboration with Solution Already at Your Fingertips

Mariano Delle Donne
CEO

communityCollaborationWith some law enforcement agencies using Pinterest to post mug shots, Twitter to send out crime alerts and Facebook and NextDoor to reach out to the general public, public safety organizations are recognizing the value of the easy community connections and communication that can come with social media. Traditional social media channels, however, are not without their risks.

An FBI bulletin discussing Social Media and Law Enforcement outlined several potential hazards police may face when using social media platforms. These include public access to employees’ personal information, malicious online attacks, lax comment moderation, and the cloak of anonymity that gives people free reign to post whatever they wish with no fear of repercussions.

An ideal solution would be to preserve all the benefits of social media while eradicating the risks. And that’s exactly what SmartForce did with its Community Collaboration module.

Community Collaboration Module Ready for Action

The Community Collaboration module is part of the SmartForce platform and included with your subscription. The biggest benefit, by far, is the overall ease with which you can reach out, connect, establish and improve relationships with your local community partners.

The faster you get started with the module, the more quickly you’ll see how it can help your agency become smarter and more efficient with both crime reduction and community relations.

Connections and Collaboration

SmartForce lets your law enforcement agency enjoy a secure, two-way conversation with anyone else your agency authorizes to enter the forum. Your agency can then confidently connect with and collaborate on a wide range of projects and issues, sharing:

  • School safety programs
  • Business watch
  • Critical infrastructure protection
  • Key event planning and coordination
  • Crime prevention strategies

In addition to sharing specific knowledge, your agency and others in the forum can securely open discussions on topics pertinent to safety, security and of overall importance to the community.

Fortified Forum

While the module is similar to social media channels by allowing for the rapid dissemination of information and sharing, it’s drastically different in the way of security. Traditional social media channels are often open to the general public, with no control over who can view and contribute information.

Even when you set up specific privacy settings within social media channels, there is no guarantee that the information you’re sharing can’t be unlawfully accessed by uninvited parties. The risk that your accounts can be hacked is also greater.

That’s not the case with the SmartForce module. As with all features within the platform, stringent security measures are in place to ensure the information is only accessible by those authorized to view it. Rather than an open arena for the general public, the module functions more like a secure meeting room open by invitation only.

And law enforcement agencies are welcome to invite whomever they choose to join the forum. Secure connections, discussions and collaborations can be established and maintained with:

  • Other law enforcement and public safety agencies
  • Local groups and businesses
  • Schools, churches and other educational and religious organizations
  • Citizens on patrol and home owner associations
  • Community partners
  • Any organization or individual of your agency’s choosing
  • The Bottom Line on Benefits

Posting questions and opening discussions with community groups can transition from conversations online to targeted patrols on the street. Headquarters can use the gathered information to drive proactive patrol where issues are located, with enforcement beefed up by foot patrols, DUI enforcement zones or other tactics as needed.

The Community Collaboration module can additionally be used as a way to:

  • Post criminal and crime details
  • Support community policing
  • Deliver targeted information
  • Gather insights and wisdom
  • Interact with the community you serve

Enhanced community collaboration that results in smarter and more efficient policing is only a few mouse clicks away on your SmartForce platform. Get started now.

 

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Improved Police Agency Management

Mariano Delle Donne
CEO

waysHow to Empower Your Employees

Law Enforcement efforts can be maximized by providing officers, employees, administrators and law enforcement partner agencies with instant access to current information from a single source. Employees benefit greatly from utilizing a system with high quality information sharing. Real time, targeted, secure and actionable information sharing can:

  • Increase productive hours for staff
  • Decrease administration hours for leadership
  • Improve employee job satisfaction
  • Decrease service response time
  • Improve communication and collaboration amongst staff

The Current State of Information Management

From our standpoint, most communication today in Law Enforcement agencies is done in the form of emails, shared drives or paper. Other agencies rely on multiple software packages that are poorly integrated and difficult to operate. These inefficient, error-prone and costly strategies for managing critical information can contribute to preventable situations. We’ve gone a step further and have taken time to speak with and learn from government agencies. Here’s what some of them had to say about information management:

  • “Tracking project status is done manually. It is hard to know where we really are on key projects and initiatives.”
  • “Our technology costs are rising and we are unable to keep up with technology. We have an opportunity to consolidate our technology infrastructure and cut costs.”
  • “It is difficult to drive accountability. It is difficult to effect change and gain momentum. Communication efforts are ineffective.”
  • “Employees and administrators are frustrated because they cannot easily access the information they need to be successful at their job.”
  • “Employees and administrators are overwhelmed by the amount of email they have to process. They cannot search effectively for valuable information when it is needed most.”
  • “A lot of work is duplicated. Silos of information from human resources, department documents, training, policy management and other materials are too complex to appropriately track.”

By taking the time to research and learn what problems exist in current systems, we gleaned critical information needed to guide the development in products that will improve management systems for agencies like yours. Many of these complaints are alleviated for agencies that use SmartForce™.

Clear Return on Investment

Government agencies must always do more with less when it comes to making budget decisions. When it’s time to invest in new programs and updates, agency leadership must ask one question: What is the return on investment (ROI)? Leaders know the budget for their agency will be transparent to the public, and therefore must be able to justify every expenditure. SmartForce™ has a clear ROI with many benefits:

  • Empower staff, reduce costs, mitigate operational risks and improve effectiveness
  • Easily locate all agency information from a single solution
  • Break down silos of information amongst all employees, across all locations
  • Promote collaboration amongst employees
  • Ensure that people can be found and that skills and best practices can be shared
  • Reinforce the agency’s mission and values amongst employees
  • Improve efficiency using e-Forms and document management

Comparing the Past to the Future

If you’re still wondering how a new management system can benefit your agency, take a look at these impressive considerations. You’ll look forward to a future with SmartForce™.

Administrative Tasks

  • Before SmartForce™: Employees spent an average of 3.5 hours per week on tasks such as finding and copying information.
  • After SmartForce™: Time spent on these administrative tasks was cut by more than half – to 1.5 hour per week.

Information Management

  • Before SmartForce™: Manual management of information relied on email and paper distribution, much of it out-of-date.
  • After SmartForce™: Instantaneous access to current information from a single source.

More information about the SmartForce™ Agency Management System and how it empowers employees and maximizes ROI can be found on our demonstration video here. After watching the demonstration video, interested law enforcement officials are invited to request a free trial of the agency management system to try for themselves.

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The High Cost of Not Finding Information in Law Enforcement

Mariano Delle Donne
CEO

costsFor law enforcement agencies, not being able to find the right information quickly can mean the difference between life and death and a loss of community trust.

A report by IDC titled The High Cost of Not Finding Information shows the challenges executives face when information is elusive. Good information is the foundation of good decision-making and allows organizations to run efficiently by saving time, frustration and duplication of effort. Executives also admit that tracking and accessing the right information is a daily problem in many organizations.

The risks are notable.

Without accurate and timely information, poor decisions are made. Siloed communication leads to multiple staff members or units working on the same project. Productivity and morale are poor when needed information is missing, lost, or difficult to find.

In the public safety space, agencies that suffer from poor information management also risk the safety of staff members and the general public. Confidence in an agency can erode or suspicions may be raised if information that should be available cannot be produced easily or takes too long to be be found and acted upon.

Our work with more than 250 law enforcement agencies shows that these risks and frustrations are real and significant issues for department leadership.

Law enforcement agencies rely heavily on computer aided dispatch (CAD) and record management systems (RMS) to manage core functions, including calls for service and response activities. However, these systems are, at best, only a partial solution for traditional policing during committed time. These systems dispatch officers and keep records, but both are backwards-looking technologies, they do not provide departments with needed information to guide decision-making and responses in a targeted and real time.

Existing CAD and RMS systems are not enough for effective modern police work. Today, we find more agencies wanting and needing to better manage key management functions, including uncommitted time, community oriented policing efforts, and regional information sharing. These functions include police work that falls outside the traditional boundaries covered by CAD and RMS, such as:

  • Coordinating organized shift briefings and roll call pass-on.
  • Communicating responses to crime in a real time, targeted way by following a crime thread.
  • Confirming that messages from command officers is seen and acknowledged by officers.
  • Centrally managing all correspondence and requests from the community.
  • Ensuring community responses, whether ongoing or ad hoc, are channeled up and down the chain of command, with status reporting on requests, whether from an elected official, media outlet, or private citizen.
  • Managing crime intelligence information including bulletins that are generated internally and those that span multiple jurisdictions.
  • Leading a real-time, coordinated response to a major crime incident. Again, such responses may be internal, or involve multiple agencies or a regional SWAT team.
  • Coordinating community-related initiatives such as working with retailers, school safety programs, and faith groups.

Managing large-scale events that require coordination among multiple parties that do not share RMS data.

Internally managing employee policy acknowledgement, training records and employment history.

Coordinating new initiatives that requires communication and alignment, such as body-worn camera testing and implementation.

Managing these complex tasks today, agencies often rely on different, incompatible and disconnected systems, including emails, paper-based filing and communication, Excel and Word files, Access databases or a city- or town-provided intranet. These may be partial solutions, but often lead to situations where information is difficult to find.

With SmartForce™ by Adventos, law enforcement agencies have another option. SmartForce™ is the only CJIS-compliant and mobile agency management system designed to account for uncommitted time and to drive current policing strategies. SmartForce™ also provides a single platform for integrating and automating all law enforcement administrative processes outside of CAD and RMS. SmartForce™ is a real-time communication and collaboration platform to better connect law enforcement agencies internally and to the communities that they serve. Click here to find out more.

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A New Way of Managing Response to Resistance

Mariano Delle Donne
CEO

arrowsLaw enforcement agencies today face increasing public scrutiny on the use of force during arrests and other incidents. Increasing demand for accountability, transparency and accurate reporting on these matters is coming from all corners: the public, elected officials, the media, and activists. With high-profile incidents grabbing headlines, protests and growing skepticism, police departments need to be able to accurately track and monitor such incidents.

Unfortunately, there is little to no commonality to the measuring or reporting of use of force incidents among law enforcement agencies and, in some cases, within agencies themselves. In some cases, there is a lack of automated, computerized record-keeping at all.

A New York Times article reported on the issues in great detail. When the Justice Department surveyed police departments on use of force several years ago, the results were troubling … not for the incidents themselves but for the vast inconsistencies and lack of standards in how to measure use-of-force incidents. Among the Times’ findings:

  • Vast differences in tracking. Not all departments mandate tracking of use of force. Among those that do, some attach the information to related police reports, some use separate databases and others keep paper records.
  • Reporting standards are nonexistent. Some departments track each incident separately. Others report the number of reports where use of force is indicated, which means the same incident may be counted multiple times via different officers’ reports. Some departments only report on incidents that occur during arrests.
  • ‘Use of force’ is defined differently in different jurisdictions. In some cases, officers punching a person or throwing them to the ground was considered a use of force, but not in all cases. Some included incidents using less lethal weapons while others did not.
  • Some departments are reluctant to report the information for fear that the data, without proper context, could lead to criticism.

With SmartForce™ by Adventos, agencies can solve these issues by bringing accurate tracking and reporting of use of force into a paperless world. SmartForce™ gives departments the ability to streamline processes critical to effective department operations; record, store and retrieve information; manage compliance with policies; and track training progress.

The SmartForce™ High Liability Management module helps reduce the risks and exposures of police departments in use-of-force incidents. The module’s Response to Resistance application sequentially tracks and reports on uses of force. The information is searchable and allows for real-time reporting for command staff or open-records requests. Body-worn camera footage can be included in reports. All the information is accessible on mobile devices, too.

SmartForce™ by Adventos is the solution for police departments wanting to streamline communication, reduce crime, manage workflows and improve reporting. With high-level dashboards, collaborative intelligence-sharing capabilities, and intuitive interfaces, SmartForce™ lets police departments improve operations and manage staff effectively.

Parties interested in the SmartForce™ Agency Management System and how it improves intelligence and community collaboration, click here. After watching the demo video, you are invited to request a free trial of the agency management system to try for yourselves.

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SmartForce software eases management of body-worn cameras by law-enforcement agencies

Mariano Delle Donne
CEO

body-wornLaw enforcement agencies and departments implementing a body-worn camera system face a number of operational challenges. From training and compliance to complaint tracking and open records requests, agencies face increasing demands and public pressure.

The SmartForce™ agency management system by Adventos™ addresses these issues to make managing a body-worn camera program easier for officers and office staff alike. Hassle, frustration, and reluctance are reduced with the SmartForce system, which works with any camera hardware system.
Below are the ways the SmartForce agency management system aids agencies.

Policy Compliance

Many agencies struggle with managing the receipt and acknowledgement of body-worn camera policies, audit management, and testing. The Adventos SmartForce system streamlines policy drafting, submissions, auditing, and reporting, so management can focus on policy shaping rather than wondering if officers are in compliance.

Response to Resistance

For too many departments, use of force reporting involves outdated, hand-written forms or legacy internal affairs software systems that are past their prime. SmartForce captures what truly matters in use of force incidents. The system can embed video evidence into a report, create a chronological sequence of events, and handle reporting of multiple officers, parties and witnesses. The software tracks what responses to resistance and de-escalation techniques were used. In tandem with a body-worn camera program, SmartForce is an effective way to track responses to resistance.

Citizen Complaint Tracking

In today’s digital environment, community members can easily record an incident and file a formal complaint. SmartForce allows complaint reports to be routed easily through a chain of command seamlessly and efficiently. Clean and consistent handling of citizen complaints has several advantages. It creates a culture of accountability and improves morale among officers, saves personnel time and money, and boosts public perception of a department.

Training Management

A legacy of paperwork-based processes leads to inefficient management in training academies. Training progress and completion is often submitted and analyzed by hand. With SmartForce, daily observation reports, completion and certification tracking for an entire department is possible. For body-worn camera usage, additional training may be needed and, along with policy compliance, can be tracked using the software.

Video Storage

Body-worn cameras increase the need for agencies to manage an increasing volume of video storage. Some body-worn camera vendors use proprietary, closed platforms. SmartForce runs on the Microsoft Cloud for Government solution and is Criminal Justice Information Services-compliant. SmartForce allows agencies to embed video in response-to-resistance incident or citizen complaint reports. With written reports and video evidence together, tracking and administration is simplified for important information.

Open Records Requests

Coordinating responses to an open records request can be a complicated and overwhelming task. Outdated processes are still commonplace, with manual filing, categorization, retrieval and disclosure reporting. With SmartForce, these processes are streamlined and centralized to ensure timely compliance and adherence to legal requirements.

Public Information Officer

The role of the public information officer (PIO) is growing in importance among law enforcement agencies throughout the United States. PIOs need rapid access to accurate information in real time to meet increasing demands for information and accountability. Never is this need more amplified than in a crisis situation. SmartForce is the only software solution designed to empower PIOs to work with colleagues to collect and distribute information in routine and urgent moments.

The SmartForce™ Agency Management System can be integrated with your current Body Worn Camera hardware in a single platform that is easy to use. See SmartForce™ in action with a free 30 day trial at www.adventos.com.

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Improve Police Agency Collaboration

Mariano Delle Donne
CEO

policeAgencyCollaborationDivisions and Units that rarely interact because of shift or physical separation, can now collaborate on crime reduction initiatives and community programs. Why? Because of the advent of efficient Agency Management Systems (AMSs). AMSs save time and reduce duplicated effort in an ever changing environment.

McKinsey & Company estimates the average knowledge worker spends 28 hours per week using email, searching for information, and collaborating. By adopting some collaborative tools available in AMSs, organizations can become up to 25% more efficient and reduce email and the time spent searching for data and documents. That 25% percent increase can easily be achieved with the right technology and culture. Communication and collaboration moves your officers to a higher level of empowerment, transparency, and accountability to achieve your agency’s goals.

The following are points of interest if you’re thinking about implementing an AMS in your agency. Make sure you are ready to manage the change management process by following these tips:

  • Show how the tool works quickly, so users can plug and go.
  • Choose easy over complex, by starting with the most common processes for users, like patrol replying to threads on crime patterns, problem locations, and neighborhood and traffic issues. Make officers contributors right away, so they will be part of the collaboration and sharing of valuable information.
  • Show how the tool solves certain challenges in the agency, like accessing data from multiple databases and getting better crime reduction results during discretionary time.
  • How and why the new AMS is more effective than the legacy methods. Push back should be expected, but be ready to explain how much more efficient everyone’s work will be with your new software tool. Take for example a current painful paper process, and then illustrate how efficient it would be to click a few buttons for work to be completed electronically, via AMS.

Interested parties can learn more about the SmartForce™ Agency Management System and how it automates administrative processes associated with law enforcement duties by clicking here. After watching the demo, interested law enforcement officials are invited to click the “Start My Free Trial” button to experience SmartForce, firsthand.

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Police Chiefs Should Blog

Mariano Delle Donne
CEO

blogEvery time you write a blog, you are distilling your vision for the Police department and for the community you serve. Those who want to learn more from their Chief of Police, have a place to do so proactively and people eager to understand the department can reference the blog and learn on their own.

Here are a few things to think about when blogging:

One – Start with an internal blog that is private to the department personnel and for agency personnel only.

Two – Write consistently: once a week, every two weeks, or once a month. Writing three or four articles ahead of time gives you a head start on your various topics and it also helps stimulate thought and your writing will flow.

Three – Write about topics that give you the biggest mileage: building culture, service to the community, and minimizing potential high liability concerns.

Four – Start a public community blog. Once you are in a rhythm of blogging internally, select a few articles that your community would enjoy. Writing a community blog will promote and encourage community engagement and trust.

Five – Be yourself!

If you are not yet blogging, you should really give it a try. The benefits you reap will certainly outweigh the time and effort you put in. The support you will get from your agency and community will increase.

Adventos | www.adventos.com | 303-800-5040

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Six Definite Ways to Improve Roll-Call Pass-On

Mariano Delle Donne
CEO

improveRoll-CallPass-OnSecure, mobile and real-time Shift Briefings and Roll-Call Pass-On was one of the first features we made available as part of the SmartForce Agency Management System. It was a feature requested from a Chief of Police who wanted to improve internal communication. I recently felt like honoring the concept of Roll-Call Pass-On, so I did research to find out what was behind this practice and how it could be taken to the next level.

One of the first articles I read was written in the 1950’s, by Richard Simon, a Deputy Chief from the Los Angeles Police Department. It really jumped out at me, for it was extensive, thoughtful, and its information very well presented. An excerpt is below, but you can read the full article here:

“Every police administrator recognizes, and at least pays lip service to, the necessity for adherence to the principles of sound organization. One of these principles is that there must be a clear-cut statement of authority and responsibility in order that each person thoroughly understands his duties. Those who are responsible for the operation of a police department cannot expect a policeman to perform with dispatch and maximum efficiency unless he has been told first of what his job consists.”

I also enjoyed the information shared via a 2014 Facebook poll from PoliceOne which offered 8 conceivable and inspiring ways to improve Roll-Call Pass-On (you can review this poll here). It was much lighter in nature, compared to the article above, but still contained valuable material.
Combining these articles with the other research I’ve conducted, my various conversations with agency members, and my business knowledge, I’ve concluded that the following six practices will definitely improve Roll-Call Pass-On:

One – Make it MOBILE

Today, there is no reason not to have information available 24×7 and on the go. Collating, printing, and passing paper around during roll-call is inefficient, as now day’s information can be electronically pulled up in a CJIS compliant platform with any mobile device. This makes the dissemination of awareness, information, intelligence, tactics, and officer safety information, easier and faster to access at any time. You can still have a physical meeting and use a projector or flat screen TV to review information, but during a 24-hour day there is a running log of important pass-on information that can and should be accessed while on the go, via a mobile device.

Two – Make it ACTIONABLE

Leverage the power of information and data for decision making, rather than just status updates. While status reporting is important, decision making is more valuable in a Law Enforcement setting. Ensure you are quickly moving past the status update components and focus on action oriented and outcome focused decision making. With a system like SmartForce™, information can be accessed or read ahead of time, so meetings can quickly turn to decisions, tactics, and actions.

Three – Make it ACCOUNTABLE

During Roll-Call Pass-On, assign follow-up activities. Be clear on who will do what, by when, and if needed, how it will be done. With a documented way of assigning follow up, you are driving accountability to a person or a squad. With ownership there is responsibility and improved results.

Four – Make it INTERESTING

Share information in an interesting and unique way to ensure officers retain what information they need to be successful. It is one thing to share information, it’s another to ensure people learn from and retain it. Try giving creative titles to your shared material or inserting photos and videos that pertain to what people need to learn, so the information becomes more interesting and engaging.

Five – Make it CONCISE

Being respectful of everyone’s time is important, so share information directed to the whole group. If there is an issue that only applies to a few officers, seek them out individually and discuss the matter later on.

Six – Remember to PRAISE the behavior you want to reinforce

Call out officers who have gone above and beyond, solved a particular case with techniques you want to highlight, or followed a new policy in a situation and achieved excellent results. When doing so, don’t just say “great job”, be specific by communicating to the group exactly what the officer did that caused you to categorize their behavior or results as great. By being specific, your officers know you honestly appreciate what they do and it raises the bar for the others to strive to be their best, too.

To learn more about how SmartForce™ can help you with Roll-Call Pass-On, Shift Briefings, and intelligence sharing, check out our video demonstration on our website, at www.adventos.com or give us a call, at 303-800-5044.

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Reduce Common Struggles when Managing Body Worn Camera programs

Mariano Delle Donne
CEO

reduceCommonStrugglesThe SmartForce™ Agency Management System makes it easier to manage the challenges of the implementation of a Body Worn Camera program. With SmartForce™ there will be less effort, less frustration, and implementation will be faster. Regardless of the camera hardware system chosen for your agency, you may experience difficulties in the following areas:

1. Policy compliance
2. Reporting on response to resistance (a.k.a. Use of Force)
3. Citizen complaint tracking
4. Training management
5. Video storage
6. Open records requests
7. Public Information Officer responsibilities

Policy Compliance

PERF, the COPS Office, and departments across the United States have shared best practices for Body Worn Camera Program policies. What is yet to be solved is a way to systematically manage the receipt and acknowledgement of these policies with appropriate testing and auditing. A prominent police department received negative coverage in the media for completing a pilot program where the results of the test where inconclusive. This was because 80% of the time the officers did not turn on their cameras, even though it was policy to do so. An Agency Management System, like Adventos SmartForce™, streamlines policy drafting, submissions, auditing, and reporting, so department management can focus on policy shaping rather than wondering if officers are not in compliance.

BWC CM Snip

Response to Resistance

Most departments report Use of Force information using hand written forms or with legacy internal affairs software which often don’t account for what truly matters during a Use of Force incident. SmartForce™ is not only capable of including video evidence in an actual report, but it is also capable of reporting on the chronological sequence of events. SmartForce™ handles reporting when multiple officers and multiple parties are involved, it provides a comprehensive view of what type of responses to resistance are effective, and what de-escalation techniques were used. Response to Resistance management is critical in the context of a Body Worn Camera program.

BWC CM Snip 2

Citizen Complaint Tracking

While the use of body worn cameras, as PERF states, “often improves the performance of officers as well as the conduct of the community members who are recorded”, departments operate in a world where bystanders can capture video and file a complaint. When a citizen complaint is filed, SmartForce™ makes it easier to appropriately route the report through a chain of command and resolve it in a seamless and efficient way. SmartForce™ will save your department time as you handle citizen complaints. It will also improve morale and create a culture of accountability among your officers.

Training Management

A recent Los Angeles Times article blames rising accidental firearm discharges by deputies on the lack of proper training and policy. Most training academies handle field training officer reports via paper forms and training is reported and analyzed by hand as well. SmartForce™ streamlines the recording of daily observation reports, training, and certifications across an entire department. As the complexity of managing Body Worn Camera programs grow, training and policy compliance are of paramount importance.

Video Storage

Video management and the capacity to store electronic files are a growing need. Some body worn camera vendors use closed and proprietary platforms, while others use the Microsoft Azure platform, which is CJIS compliant. The SmartForce™ solution runs on the Microsoft Government Cloud, is CJIS compliant, and allows for reports such as Response to Resistance or Complaints to include video evidence retrieved from body worn cameras. Having both a written report and video evidence together, a one stop shop for information, simplifies administration.

Open Records Requests

Managing the coordination required to respond to an Open Records Request is a monumental task. Most departments rely on manual processes to file, discover, categorize, and disclose the requested information. SmartForce™ centralizes the Open Records Request process adding visibility to key personnel in the process and ensuring the department meets all legal requirements.

Public Information Officer

The role of the Public Information Officer (PIO) is growing across police departments in the United States. Your PIO could be struggling to obtain needed information, in real time, in order to respond promptly to community requests. SmartForce™ is the only software solution that makes it possible for PIOs to work collaboratively with those that matter most, when time is of the essence.

Start your FREE Trial

Our Agency Management System fits the needs of any size police department. We offer a FREE trial so you can determine if SmartForce™ will deliver the required value before purchasing the product. Start your FREE trial at www.adventos.com.

Works Cited:

Article from a Web site:

Miller, Lindsay, Jessica Toliver, and Police Executive Research Forum. 2014. Implementing a Body-Worn Camera Program: Recommendations and Lessons Learned. Washington, DC: Ofce of Community Oriented Policing Services. http://www.policeforum.org/assets/docs/Free_Online_Documents/Technology/implementing%20a%20body-worn%20camera%20program.pdf

Article from a Web site:

Hamilton, Matt. “L.A. Sheriff’s Department blamed for rise in accidental gunshots by deputies.” Los Angeles Times, 16 Dec. 2015.
http://www.latimes.com/local/lanow/la-me-ln-los-angeles-sheriff-training-handgun-accidental-discharges-20151216-story.html

 

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