The Three Critical Keys to Success in Reducing Crime

Mariano Delle Donne
CEO

threeCriticalKeys

There are several core challenges that often stand between law enforcement organizations and their quest to improve crime reduction efforts in their communities. Selecting the right strategy (or even blend of strategies) that will address their unique problems is a major hurdle to overcome. Likewise, staffing, culture, and measuring execution in a meaningful and long-term way are also common obstacles.

While it’s certainly true that there is no “one size fits all” approach to crime reduction, there are a few core concepts that can address many of these obstacles, and help an agency accomplish its goals simultaneously.

Based on our experience, countless conversations with your peers, and case studies, we have fast-tracked the top Three Critical Keys to Success when it comes to reducing crime:

  1. Accountability
  2. Communication
  3. Collaboration

It All Begins with Accountability

One of the most important factors required to reduce crime has to do with adopting a true accountability mindset for your proactive policing efforts. The problem is that in many agencies, accountability is something that “rolls downhill” – meaning that responsibilities are often pushed down to the people who are working beneath those they were given to. A Chief gives an assignment to a Commander, who assigns it to a Captain, who delegates it to a Lieutenant, etc.

Instead, accountability needs to be shared across all levels of the organization, not just the last person it was delegated to. More than that, a successful crime reduction strategy depends on accountability being assigned based on the complexity of the crime. The more significant the crime, the higher the rank of the officer to which it is assigned. These are two critical perspectives that any agency of any size can easily adopt by sharing accountability and assigning by complexity.

Communication is King

Equally important is the concept of communication – something that most agencies could stand to improve in at least some ways. If your agency wants to focus on robberies and burglaries, for example, this needs to be communicated to everyone. This communication extends to the officers out on patrol as well as the crime analysts who are focused on data collection and the investigators who need to know what their priorities needs to be in a given day.

Likewise, actionable data must be communicated if crime reduction techniques are to be successful. Everyone in an agency needs to know what is happening, why it’s happening, and they need essential community information to gain critical perspectives on the people and groups they’re dealing with.

Remember, knowing what to communicate is often just as essential as knowing how to communicate within your agency.

The Power of Collaboration

Finally, we arrive at collaboration – or in other words, the realization that decision makers within an organization need the most accurate, actionable insights to make the best decisions possible at all times. Key data needs to be top of mind, represented visually and presented in a way that can be easily organized, searched and accessed.

Equally important is the realization that decision makers exist at every level in an agency – not just at the top. Once all of the decision makers have the knowledge they need, they’ll be in a better position to prioritize their time and respond in the right way to their own unique piece of the crime reduction puzzle.

If you’d like to find out more information about the Three Critical Keys to Success in terms of reducing crime, download our new eBook: “The  Most Powerful Guide to Reducing Crime – 3 Keys to Success.”

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Five Major Elements to Improve Communication between Patrol and Investigations using SmartForce®

Mariano Delle Donne
CEO

patrolAndInvestigations1

Communication is a critical part of all Patrol and Investigations’ efforts in any law enforcement agency, regardless of its size. But achieving this is rarely as simple as flipping on a proverbial light switch. Not only do you need a culture where communication is prioritized, but one where a sense of openness is unlocked through the most important technique of all: improved and organic collaboration across the agency.

Luckily, getting to this point is not as difficult as one might think. If you truly want to improve Patrol and Investigations’ communication and empower collaboration, there are Five Key Elements that are required and can be easily accomplished using SmartForce® an Agency Management System designed specifically for Police Departments.

1. Focus on Shift Briefings

In many ways, shift briefings are where communication and collaboration intersect in a meaningful way. Utilizing SmartForce, Investigations can post a briefing item to advise Patrol what they are working on, and what assistance Patrol can provide. An example of this idea in action: Detectives working a bank robbery series can share the bulletin and ask Patrol to conduct specific tasks such as locating an identified suspect and conduct a road interview or bring them in talk with Detectives. Detectives can also share progress on the investigation and provide Patrol with the direct point of contact for any new information.

2. The Power of Operations Discussions

Along the same lines, SmartForce facilitates Operations Discussions, which go a long way towards breaking down those information silos that far too many agencies still must contend with. Investigations and Patrol can all collaborate on an issue (like a crime hotspot) in a way where everyone sees what individuals are doing.  Patrol will know if a Detective needs help contacting an investigative lead, or locating a witness, and Detectives will know what suspicious activity Patrol is seeing in real time whether they are in the office or on the move.

Additionally, Operations Discussions build an investigative timeline of what is happening in terms of the investigation’s status.  This goes a long way towards keeping things well organized and helps to eliminate any unnecessary redundancy and duplication of work.  Overall, it fosters a culture capable of doing more of what needs to be done to solve crimes.

3. The Art of Deconfliction

The “art of deconfliction” also has an important role to play in Patrol and Investigation’s communications, but from a slightly different perspective. Deconfliction logs can and should include things like drug tips and other types of activity where both Patrol and Investigations need to know what the other is working on.  For example, a Patrol Officer might receive a tip about a drug house in his or her assigned area.  If that Officer posts the tip to the Drug Tip Deconfliction Log within SmartForce, the Narcotics Sergeant can let the Officer know if they are either already working that address; want to work it or would like the Officer to work it at the patrol level.

4. The Importance of Crime Bulletins

During a crime series all key stakeholders involved need to have updated information in an accessible way for both Patrol and Investigations to ingest. Crime Bulletins are an excellent way to communicate between stakeholders when they are current and updated with versioning. It goes without saying but linking to this information in shift briefings and operations discussions is of paramount importance to solve crimes quickly and efficiently.

5. Search, and Plenty of It

Finally, we arrive at the concept of search – something that makes sure that all this insight and expertise no longer remains in a silo, cut off from the people who need it the most. With search functionality, Patrol Officers and Detectives can quickly catch-up on current happenings after RDO’s, vacations and more – all with customized views. SmartForce is one example of a solution designed to improve communication in this way by unlocking native search functionality within the solution itself.  If all areas are putting their activity in SmartForce, any searches run on people, places, vehicles and keywords will link these two critical areas together much faster than email or word of mouth could ever accomplish.

Good communication and collaboration are essential in solving crimes efficiently and quickly. SmartForce incorporates the Five Key Elements listed above to link key stakeholders within an agency giving them a one-stop-shop to get their jobs done using the best technology available today.

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Five Keys to Setting Up a Successful Police Intel Unit

Mariano Delle Donne
CEO

intelligenceUnit1

As a community and its police department grow, having a police intelligence unit may be beneficial or even necessary. The purpose of a police intel unit is to provide strategic, tactical, operational and administrative intelligence analysis of crime data to a law enforcement agency in a timely manner. If you are considering adding an intel unit to your agency, there are five concepts you should keep in mind for its success: focus, structure, technology, stats/tracking, and potential pitfalls.

1. Focus

Focus comes down to three basic issues: jurisdiction, scope of information gathered and scope of services provided. Understanding which areas your police intelligence unit is going to focus on is key to building the unit correctly from the ground up.

– Jurisdiction: If you’re creating an intel unit for a city police department, the jurisdiction is the city. But what if it’s a unit that is shared among several departments? It could end up serving several cities, or different parts thereof.

– Scope of information: The most successful intelligence units have a wide variety of sources from which to obtain case facts and crime related information. In addition to having direct communication with criminal investigators and surveillance teams, additional sources include:
– accurate local crime statistics and police records;
– local, state and federal crime databases;
– social media sources;
– business and commercial open source data; and
– government records.

– Scope of services: Services provided might include the creation of crime bulletins, tracking of patterns and prolific offenders, radio monitoring, support in operations, warrant workups, data analysis, and other services to assist the department.

2. Structure

The structure of an intelligence unit depends on the size of the agency or agencies that it serves. A typical model might include a manager or supervisor, three to 12 sworn intelligence officers and three to 12 analysts, who could be sworn or not sworn. Smaller agencies may have one or two sworn officers doing double duty as intelligence officers and analysts. Many agencies require that recruits for officers and analysts have college degrees, and it’s important for anyone in this unit to be able to work independently, be persistent, communicate well and, of course, have a complete knowledge of general police practices. In addition to this, analysts may be required to have post-graduate degrees and should have excellent skills in writing, research, critical thinking and computers. The challenge for anyone beginning such a unit is finding these qualified officers and analysts or allotting enough time and budget to train them.

3. Technology

The scope of operations affects the technology required. A surveillance-heavy intelligence unit may require cameras, microphones and other types of high tech surveillance gear. A unit geared more toward data collection may invest in data mining software and very powerful computers. In just about all cases, the unit will need standard police gear, especially radios, tablets and cell phones to stay in communication with other law enforcement partners at all times.

4. Stats/Tracking

When forming a police intel unit, you need to have a way to quantify your progress against your stated goals and focuses. It would be accurate to say that the goal of any intel unit is to solve crimes, so the increase in solved cases is the best measure, but this isn’t always the whole picture. Intel units also help to bring cases to trial and keep them from being thrown out on technicalities, so perhaps prosecutions are a more meaningful metric to use.

5. Potential Pitfalls

As with creating any new department or unit, there are challenges, and those challenges start with money. Hiring staff, training them and buying equipment and software all cost money. Another pitfall is that the need for rapid information sharing will require a platform, so one must be found or created. If roles are not clearly defined and communicated to stakeholders, that can be another challenge that affects the development and success of a police intelligence unit. Also, unfamiliarity or even distrust could cause officers outside the unit, other departments and other potential customers of the intel unit to be hesitant to ask for help or share information. This will require a good deal of trust building through demonstrated successes and positive results.

Source
https://www.ialeia.org/docs/Intelligence_Led_Policing-Getting_Started.pdf

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Adventos joins the Colorado Technology Association (CTA)

Mariano Delle Donne
CEO

coloradoTechnologyAssociation

Adventos is proud to announce that it has joined the Colorado Technology Association (CTA). CTA is the state’s premier nonprofit tech organization, creating meaningful connections throughout our community and advancing our technology ecosystem by establishing a diverse talent pipeline, advocating for modernized policy and fostering growth. CTA’s serves its more than 380 members across the state by offering a forum for business development, career advancement, civic engagement and access to influential thought leaders who are driving innovation.

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eBook + Resources: The Most Powerful Guide to Reducing Crime

Brian Mc Grew
VP of Education

ebook

Law enforcement organizations are moving toward a blended policing approach of both calls for service and data-driven crime reduction.  Click here for a FREE download of the most powerful eBook on reducing crime available today.

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Tips for Choosing the Right Training Conference to Justify the Cost and Time Out-of-the-Office

Brian Mc Grew
VP of Education

rightTrainingConference

There is no shortage of training classes available in the public safety sector.  However, this abundance of training is actually what makes it hard to decipher which ones provide the highest impact.  Here are my Top 5 Tips & Tricks for selecting the best training conferences.

1- Look for or confirm that the training is “Evidence-Based.”
Conferences that provide speakers sharing their perspectives and best practices have value, but not as much value as speakers who have published evidence-based research that shows certain practices will generate a repeatable successful result.

2- Look for training that matches your department’s highest priorities.
This probably is a given, but I’ve seen many times that participants go to training events because they are local or free.  Although the training pertains to the improvement of public safety, it may have nothing to do with the department’s focus on reducing gang activity for example.  The return on investment is much higher, even if you had to spend the money traveling across the country for 3 days for an evidence-based training on something related to your 5 year plan, than attending 3 days of local, free training on public safety subjects that are not as critical and are not evidence-based.

3- Always ask for an Agenda.
Advertisements for training are to capture your attention.  Make sure the conference can back up the hype.  Getting a copy of an agenda, even if it is in draft form can help you determine some key factors on how valuable the training may be.  Make sure the featured speakers have more than 30 minutes to discuss the topic.  Speakers that have 1.5 to 3 hours of time on a topic will be presenting more than their theories and perspectives.  They will likely be sharing the details on how to implement their perspectives in your agency.  Great speakers understand adult learning.  With a larger block of time on the agenda they can include case studies, workshops, and/or a review of guides, policies or other resources they have designed.

4- Determine if Speakers are Nationally-known or Associated with the COPS Office or the Bureau of Justice Administration.
When you or one of your subordinates goes to a conference, there is only so much that can be retained and put to use at your agency.  Retaining whatever level of information from a nationally-known speaker or one that has been associated with COPS Office or BJA grants would certainly provide a high return on investment of time and money.

5- Does the conference have a Theme?
A conference that has a theme like Gang Violence, Sex Trafficking, or Pro-Active Policing has more value than a conference with a hodgepodge of topics because attendees get multiple perspectives, ideas, and ways to be successful on that particular challenge in Public Safety instead of one way to think about 12 different challenges in Public Safety.

My last piece of advice is to go to a conference that matches the criteria above so you know for certain what a high impact training conference looks and feels like, and that all others should be measured against.  So, if your agency is focused on Pro-Active, data-driven policing, the next opportunity to attend this kind of high impact/low cost educational conference is the SmartForce™ Command Academy Aug. 8-10 in Breckenridge, CO.  This conference will feature Nationally-known speakers that have participated in both BJA and COPS Office grants and have published evidence-based data.  Email me and I’ll send you the draft agenda.  Then, click here for more details and to register before all the seats are taken.

 

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New Proactive Policing White Paper – 4 Types and Tips

Brian Mc Grew
VP of Education

4TypesAndTips

Your agency may be focused on 1 or more Proactive policing strategies.  Learn more about the 4 types and tips through this white paper on PoliceOne.com from Drs. Rachel and Roberto Santos from the Criminal Justice Department of Radford University.

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Hot Spot Policing: Make the Most Out of This Proactive Policing Strategy

Brian Mc Grew
VP of Education

hotSpotPolicing

Hot Spot Policing is a proven, highly effective technique for agencies focused on a Place-based crime reduction strategy. The research from Dr. Chris Koper shows Hot Spots policing can positively deter and therefore reduce crime (if executed correctly) as well as enhance community trust and legitimacy.

The Police Foundation encourages police leaders to consider using the “Koper Curve” research and results to maximize their agency’s hot-spot policing strategy.  Click here to see the 5 Things You Need to Know About Hot Spots Policing & The “Koper Curve” Theory.

However, to execute correctly and make the most out of Hot Spot policing, I’d like to expand on the 2nd, 3rd, and 4th things you need to know about the “Koper Curve” Theory.  Officers must document their activity and crime analysts and supervisors must analyze what’s been documented.

This kind of accountability provides data that ensures the proper number of minutes of patrol (10-16) are executed randomly instead of at the same times.  It also shows whether officers are “running the right play” or conducting the right activities in the Hot Spot based on the type of crime they are hoping to deter.  And finally, this kind of accountability provides analysts and supervisors the ability to report on the effectiveness of these patrol ops and decide on whether resources are still needed in this area or should be moved to another Hot Spot.

But many agencies fall short on documenting, organizing, and reporting on their Hot Spots because they do not use an agency management system designed specifically for pro-active policing.  Instead, they rely on email or other less effective methods and fall short on their potential for preventing and reducing crime.

The Hot Spot Solution

Enter SmartForce™, the first and most widely used software solution designed specifically for Hot Spot Policing and all other proactive policing strategies.  SmartForce™ provides a mobile and officer-friendly interface for patrol to document their Hot Spot activity and for crime analysts, detectives, and supervisors to receive real-time updates and reports in one singular environment.

Agencies who have converted to SmartForce™ have seen dramatic improvements in the execution of their Hot Spot and other crime reduction strategies as well as increased job satisfaction from catching more criminals and clearing cases faster.

The Grand Junction Police Department in Colorado is one such agency.  GJPD officers, detectives, crime analysts, and supervisors have worked collaboratively on Hot Spots in their jurisdiction using SmartForce™.  On one such Hot Spot Op, self-initiated officer activity increased by a massive 75% and calls for service in this over-indexed area plummeted.  To see and read more about their success, click here.

Leading your agency to reach its crime reduction potential through Hot Spot policing is more possible today than ever with the advent of proven cost-effective tools like SmartForce™.  Best wishes adding accountability and real-time communication to the “Koper Curve” theory and watch your Hot Spot policing efforts deter and reduce more crime this year!

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ILP: Make a Bigger Impact with Intelligence Sharing in 2018!

Brian Mc Grew
VP of Education

caseStudyIf you’re like most agencies, breaking through to a new level of success with your crime reduction strategies can be challenging.  Read this case study at PoliceOne.com to see if you are facing similar challenges that this Fusion Center overcame.

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Castle Rock Police Success with Collaboration

Mariano Delle Donne
CEO

castleRockPolice

At Adventos, our commitment to proactive, collaborative policing environments where crimes are not only solved but prevented entirely is well documented by this point. We’ve taken great care to build the SmartForce Agency Management System (AMS) around this very idea, putting the necessary tools in the hands of the people who need them the most to help keep our communities safe from harm.

We also like nothing more than a good success story – which is why we’re happy to report the following experience from the Castle Rock Police Department.

The Castle Rock Police Department

For years, the Castle Rock Police Department embraced the idea of a data-driven, intelligence-led policing strategy.. They could see the winds of time changing right in front of them and knew they had to change with it. Unfortunately, though, they lacked the central hub to really pull it all together.

They were facing an environment where sergeants could look at crime analysis products and crime reports but getting the information to the officers wasn’t getting done nearly as effectively as it needed to. The department lacked the centralized tool to really shatter the silos of information and intelligence once and for all. They needed a single platform that helped them generate a true data-driven approach and they needed it sooner rather than later.

Additional complications stemmed from the fact that Castle Rock is a growing community and the department was growing right along with it. In the past six years alone the community has grown significantly and current trends reveal that there is no end to that in sight. The department was seeing communication issues that were negatively impacting how data and intelligence information was shared with department employees.

Enter: SmartForce

From the beginning, SmartForce seemed to address the department’s pain points. Department officials loved the fact that everything they put into the system immediately became mobile, so officers had access to the entire system at their fingertips 24 hours a day, seven days a week.

They also loved the fact that all information, which used to be spread out across a number of different solutions, was suddenly in the same place at the same time in a way that was easy to take outside of the building. Bulletins that were talked about in shift briefings could be immediately sent out to officers in the field. If something important happened, everyone who needed to know about it DID.

SmartForce was also able to help the department deal with the challenges of a growing community that was growing at a significant rate. Six years ago, Castle Rock had 49,000 residents. Today, it has 64,000 and a thousand new homes are being built every year. SmartForce made it easier to address a higher volume of community concerns, all while bringing communication to one place so that everyone is on the same page at the same time.

Jason Lyons, the Patrol Commander from the Castle Rock Police Department, said “after a lot of research on [communication and collaboration], we landed on SmartForce. It seemed like the same kind of platform that would achieve both of those things, but it had the ability to grow with us as our business practices changed.”

Preparing for Tomorrow, Today

Initially, the Castle Rock Police Department started rolling out SmartForce slowly. They knew that such a dramatic shift in their technical foundation would naturally come with a bit of skepticism, so they wanted to make sure that they were able to get the support from their patrol officers that they needed to justify moving forward. They found support for SmartForce came easily, and above all else, they enjoy the fact that it actually does a lot more than what the department is asking for right now. Because of this, it’s a platform that offers the ability to grow as the department does, adequately addressing the challenges of today while making room for the needs of tomorrow and beyond, too.

The Castle Rock Police Department is just one example of an organization that has increased its efficiency and effectiveness once they’ve deployed SmartForce. There are many more examples, and at Adventos, we wouldn’t have it any other way. To find out more about our continued commitment to proactive policing, or to learn more about what the SmartForce Agency Management System can do, please contact us today.

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