Quick Tips about SmartForce™ on the Government Cloud

Jared Rose
VP of Sales

quickTipsYou are investing in the SmartForce™ Agency Management System (AMS) and you want to gain the efficiencies of being CJIS compliant on the Microsoft Government Cloud. You now need to decide between Office365, Microsoft SharePoint Online Plan 1, Microsoft SharePoint Online Plan 2, or Microsoft Azure for Government.

Information on each option:

Office365

Office365 comes with Office Professional, SharePoint Online Plan 2, Exchange Online, OneDrive for Business, and a few more features. This is the best solution to use with SmartForce™.

SharePoint Online Plan 2

This is the equivalent of SharePoint Enterprise, the top notch plan for SharePoint Online. You will have extensive searching capabilities with this solution. Searching for historical information, such as prior pattern discussions, roll call pass on, forms, and important documentation, is quick and effortless.

SharePoint Online Plan 1

This is similar to SharePoint Standard and originally available for use with On Premise servers. With this version of SharePoint, the search capability will be a bit restricted. This is the minimum requirement for the use of SmartForce™.

Microsoft Azure for Government

With this option you have more control over your environment, but there is more work to do at set up. Think of Azure as a secure cloud environment to host your own infrastructure. A SharePoint Server Farm will need to be configured along with other architectural considerations. So, more control, but more complexity and overhead to manage.

So what’s next?

Adventos™ can assist with getting you in touch with the right person at Microsoft and your Software reseller to buy Cloud licensing. Your government agency most likely has already negotiated a license agreement with Microsoft. You will want to ask for the following options (all on the Government Cloud):

• Adding user to the Core CAL (Client Access License) for Office 365 G3
• Adding user to the Core CAL for SharePoint Online Plan 2
• A stand-alone user for SharePoint Plan 1

Based on pricing you will be able to choose the right amount of licenses for your team. For example, users who are in a supervisory and/or system administrative position from the rank of Sergeants and above, you may want to provide them with O365 G3 (which comes with SharePoint Plan 12 or SharePoint Plan 2) and for the rest of the organization SharePoint Plan 1 stand alone.

Note: It is extremely important to ask for the complete pricing, so you can decide how to best divide the licensing. Finally, Microsoft offers an Office 365 Free trial for 30 days which can be extended to 120 days with a simple request. This option is a great way to “extend” your agency dollars. Free trials for Office 365 can be requested here.

Office365 Investment and Benefits

Office365 is the perfect “add-on” to your Enterprise Agreement with Office Professional. For about $6/month, per user, (your pricing may vary) you get the latest version of Office Professional, SharePoint Online Plan 2, Exchange Plan 2 (email), and OneDrive (storage) for your agency. The full price of Office Professional as a stand-alone software tool compared to investing in Office365 makes this a favorable choice.

Note: You do not have to implement all of features of Office365 right away. For instance, you can implement SharePoint Online Plan 2 first for your Smart Solution by Adventos™ and migrate to Office365 at a later date. Regardless, Adventos will be there to assist you in the transition.

SharePoint Plan 2 Investment and Benefits

This is the equivalent of SharePoint Enterprise where you will have everything you need. For a government organization adding this onto their EA (Enterprise Agreement), the pricing will usually be $3 to $6/user, per month. SharePoint Plan 2 is our recommended method of running SmartForce™, SmartCity, and SmartCounty by Adventos™.

This is the equivalent of SharePoint Enterprise where you will have everything you need. For a government organization adding this onto their EA (Enterprise Agreement), the pricing will usually be $3 to $6/user, per month. SharePoint Plan 2 is our recommended method of running SmartForce™, SmartCity, and SmartCounty by Adventos™.

SharePoint Plan 1 Investment and Benefits

This is similar to the SharePoint Standard of the good ol’ On Premise software days. We recommend this for pure end users who need only to read and edit documents or information from sites. Notice, if you have an Enterprise Agreement, your pricing can be very low (about $1 to $3/user, per month). If you do not, it may be more expensive than going with the full O365 or even SharePoint Online Plan 2.

Microsoft Azure for Government Investment and Benefits

This is similar to running a data center with SharePoint, SQL Server, and Active Directory, but hosted on the cloud. We recommend this option for very large agencies that have already made an investment on Azure Infrastructure.

In summary

Whatever platform and licensing you choose, you will be in good hands with Adventos. Most agencies in state and local government benefit from the Cloud infrastructure. You have 24×7 monitoring, CJIS level security, and you can focus on giving value to the community you serve and your employees vs. babysitting your servers. The ease of mind, security, and availability of the Cloud, will give you greater mileage.

Start Your Free Trial of SmartForce™ by Adventos

SmartForce™ is the only CJIS compliant and mobile agency management system designed to account for uncommitted time and to drive current policing strategies. SmartForce™ also provides a single platform for integrating and automating all law enforcement administrative processes outside of CAD and RMS. You can request your free trial by visiting www.adventos.com/demo.html.

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How LE agencies use intelligence-led policing to help cops catch criminals and prevent attacks

Julie Fryberger
Office of the CEO

intelligence-led
Gaps in information sharing led the DOJ to push for agencies to adopt intelligence-led policing. Here are a few examples of agencies that have deployed the strategy.

Read more at PoliceOne here.

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Q&A: Salt Lake City Deputy Chief Tim Doubt on why CompStat helps his cops solve crimes faster

Julie Fryberger
Office of the CEO

deputyChiefTimDoubtThe SLCPD used core components of CompStat to succeed with timely and accurate information, rapid deployment of resources, effective tactics, and relentless follow-up.

Read more in PoliceOne here.

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Reduce Common Struggles when Managing Body Worn Camera programs

Mariano Delle Donne
CEO

reduceCommonStrugglesThe SmartForce™ Agency Management System makes it easier to manage the challenges of the implementation of a Body Worn Camera program. With SmartForce™ there will be less effort, less frustration, and implementation will be faster. Regardless of the camera hardware system chosen for your agency, you may experience difficulties in the following areas:

1. Policy compliance
2. Reporting on response to resistance (a.k.a. Use of Force)
3. Citizen complaint tracking
4. Training management
5. Video storage
6. Open records requests
7. Public Information Officer responsibilities

Policy Compliance

PERF, the COPS Office, and departments across the United States have shared best practices for Body Worn Camera Program policies. What is yet to be solved is a way to systematically manage the receipt and acknowledgement of these policies with appropriate testing and auditing. A prominent police department received negative coverage in the media for completing a pilot program where the results of the test where inconclusive. This was because 80% of the time the officers did not turn on their cameras, even though it was policy to do so. An Agency Management System, like Adventos SmartForce™, streamlines policy drafting, submissions, auditing, and reporting, so department management can focus on policy shaping rather than wondering if officers are not in compliance.

BWC CM Snip

Response to Resistance

Most departments report Use of Force information using hand written forms or with legacy internal affairs software which often don’t account for what truly matters during a Use of Force incident. SmartForce™ is not only capable of including video evidence in an actual report, but it is also capable of reporting on the chronological sequence of events. SmartForce™ handles reporting when multiple officers and multiple parties are involved, it provides a comprehensive view of what type of responses to resistance are effective, and what de-escalation techniques were used. Response to Resistance management is critical in the context of a Body Worn Camera program.

BWC CM Snip 2

Citizen Complaint Tracking

While the use of body worn cameras, as PERF states, “often improves the performance of officers as well as the conduct of the community members who are recorded”, departments operate in a world where bystanders can capture video and file a complaint. When a citizen complaint is filed, SmartForce™ makes it easier to appropriately route the report through a chain of command and resolve it in a seamless and efficient way. SmartForce™ will save your department time as you handle citizen complaints. It will also improve morale and create a culture of accountability among your officers.

Training Management

A recent Los Angeles Times article blames rising accidental firearm discharges by deputies on the lack of proper training and policy. Most training academies handle field training officer reports via paper forms and training is reported and analyzed by hand as well. SmartForce™ streamlines the recording of daily observation reports, training, and certifications across an entire department. As the complexity of managing Body Worn Camera programs grow, training and policy compliance are of paramount importance.

Video Storage

Video management and the capacity to store electronic files are a growing need. Some body worn camera vendors use closed and proprietary platforms, while others use the Microsoft Azure platform, which is CJIS compliant. The SmartForce™ solution runs on the Microsoft Government Cloud, is CJIS compliant, and allows for reports such as Response to Resistance or Complaints to include video evidence retrieved from body worn cameras. Having both a written report and video evidence together, a one stop shop for information, simplifies administration.

Open Records Requests

Managing the coordination required to respond to an Open Records Request is a monumental task. Most departments rely on manual processes to file, discover, categorize, and disclose the requested information. SmartForce™ centralizes the Open Records Request process adding visibility to key personnel in the process and ensuring the department meets all legal requirements.

Public Information Officer

The role of the Public Information Officer (PIO) is growing across police departments in the United States. Your PIO could be struggling to obtain needed information, in real time, in order to respond promptly to community requests. SmartForce™ is the only software solution that makes it possible for PIOs to work collaboratively with those that matter most, when time is of the essence.

Start your FREE Trial

Our Agency Management System fits the needs of any size police department. We offer a FREE trial so you can determine if SmartForce™ will deliver the required value before purchasing the product. Start your FREE trial at www.adventos.com.

Works Cited:

Article from a Web site:

Miller, Lindsay, Jessica Toliver, and Police Executive Research Forum. 2014. Implementing a Body-Worn Camera Program: Recommendations and Lessons Learned. Washington, DC: Ofce of Community Oriented Policing Services. http://www.policeforum.org/assets/docs/Free_Online_Documents/Technology/implementing%20a%20body-worn%20camera%20program.pdf

Article from a Web site:

Hamilton, Matt. “L.A. Sheriff’s Department blamed for rise in accidental gunshots by deputies.” Los Angeles Times, 16 Dec. 2015.
http://www.latimes.com/local/lanow/la-me-ln-los-angeles-sheriff-training-handgun-accidental-discharges-20151216-story.html

 

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Improve Police Agency and Community Collaboration

Brian Mc Grew
VP of Education

community

Today’s 21st Century Policing occurs in Conjunction with the Community

Imagine a secure, real-time, two-way and targeted communication method internally and with the community you serve. Imagine being able to connect more closely and collaborate with retailers, schools, hospitals, and other law enforcement agencies.

Well, it’s possible today with an Agency Management System (AMS). An AMS is a secure environment that can build, maintain, and foster a culture of information exchange and collaboration, both internally and with the community you serve.

An AMS, in a Police environment, can contain shared Community Collaboration sites which makes it easier to share information within the agency as well as with its partners in the community.  For example, interaction relegated to once-a-month meetings can be conducted in real-time, so community programs can sustain momentum and blossom from the increased pace of information sharing and collaboration. By opening communication in a secure manner with an Agency Management System, the chance of misunderstandings is reduced and there is less wasted time and resources, due to improved coordination, communication, and transparency.

To create a culture of empowerment and trust within your agency and the community, here are some considerations:

  • Adopt an Agency Management System that can allow you to set up secure collaboration sites with key organizations, such as schools, churches, mental health facilities, citizen’s academies, retail business districts, HOA’s, and other local law enforcement agencies.
  • Assign Ownership and Foster Collaboration between leaders, owners, and assigned officers.
  • Share successes internally and through your Public Information Officer externally in regard to intelligence sharing, collaborative crime reduction efforts, project results, strategic initiatives, improved relationships, and feelings of safety.

Enable your Officers by Trusting and Leading Them

An Agency Management System can help extend the network of an officer internally or externally by his or her experience, specialty, skills or interest.  Patrol officers for example may have key information relevant to a case in the criminal investigations unit and just need a communication platform that makes them aware of the need for their information so they can share it.  Or maybe there’s an officer with particular skills in your agency that could be a resource to a neighboring agency.  For these situations and more, allowing and trusting officers to contribute through a collaborative communication platform is a major step toward achieving a potential 25% increase in engagement and productivity.

Lead by example, not by exception. If you want more people to respond to communications or shared knowledge, show them how easy it is. One way Management can lead by example is to use a collaborative tools like an AMS to conduct command staff business.

A Collaborative Culture is Built in Phases

We like to talk about the concept of crawl, walk, run, just like a youngster becoming mobile. Start your collaborative efforts with a small step that has a high probability of success.  Ask yourself, “what key organization would benefit and deliver value to your agency if you opened up a secure, on-line communication channel”?  “What kind of written, photo, or video information would they like to receive or send to your agency that would be important or time-saving to them”?  After asking yourself these sorts of questions, start sharing that information and responding to questions through an AMS.

Not All Information and Collaboration Has to Be Visible to Everyone

As collaboration becomes the norm in your agency, people will want to collaborate on sensitive projects. They will want to share content, but will not want it to be visible to anyone outside of an invited group.  This can be done with an AMS that grants permission to specific team members to access these content areas.

Policing Should be Evolutionary, Not Static

Processes, policies, and procedures not only inform employees what to do, they keep people safe too.  In today’s law enforcement environment, new policies and systems must be designed that allow for and teach how secure collaboration with the right internal and external partners can provide even higher levels of public safety and trust.

A demonstration of how the SmartForce™ Agency Management System securely connects to key community organizations or to see SmartForce™ in action with a free 30-day trial, please visit www.adventos.com.

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