Data Dictionary Available for Colorado Senate Bill 217 Solution

The SmartForce® Team
SmartForce Technologies Inc.

The deadline for law enforcement agencies in Colorado to collect and submit required contact, use of force, and complaint data, is April 1, 2022.

The framework for what data should be collected is laid out under Colorado SB 217, HB1250, HB 1142, and FBI use of force reporting requirements

Data elements provided by the Colorado Department of Criminal Justice were compared to the detailed use of force data collection requirements provided by the FBI.

As a result, we created a JSON data dictionary and export example for your agency to reference HERE.

SmartForce®, headquartered in Colorado, is offering its latest application, CitizenContact for free to Colorado law enforcement organizations to meet regulatory compliance related to SB 217, HB 1250, HB 1142, and FBI use of force reporting.

To see a demo and get started for free contact us at info@smartforcetech.com

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SmartForce® 2021.2

Gonzalo Cervantes
Product Manager

Good news everyone,

We are excited to present a major upgrade for Reporting.

In this release, we included Complaints, Commendations, Pursuits, and Crashes.
You will be able to filter your complete reports and view them in a unified way with Viewer.

Viewer by Smartforce® is the result of months of work. It makes it easy to view and print reports.
For now, is connected to Reporting but we are just getting started.

Furthermore, we included a lot of enhancements and performance improvements to our apps to make your hard work easier.

 Thanks for all you do to help keep us safe!

The SmartForce® Team.

Link to the user guide

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SmartForce® Early Intervention System

Chris Arvayo
Customer Success Manager | Product

Having a reliable, cutting-edge early intervention system allows a police agency to effectively monitor the risk and wellness of their police officers, impacting the safety of the community they serve and protect.

An effective police leader knows that having a clear picture of an employee’s performance can prevent problems from arising and allows quick responses to address the problems when they do arise.

Introducing the SmartForce Early Intervention System. A cutting-edge tool that provides law enforcement leaders a real-time look at an officer’s risk, allowing for timely intervention when it is needed.

The Early Intervention System has an intuitive user interface that allows Command Staff to set the risk and intervention tipping point related to complaints, crashes, pursuits, and response to resistance reports generated in our SmartIA software.

The user interface alerts the user to the types of activity the officer is involved in as soon as the officer is added to one of the reports in SmartIA

Toggle between risk and timeline view.

Add intervention notes, and collaborate with other members of the command staff, to ensure risk is properly managed.

With the SmartForce Early Intervention System, manage risk, drive accountability, ensure officer wellness, and increase public trust. Thank you for your commitment to making your community safer.

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Top 2 Challenges for Professional Standards in 2021

Brian Mc Grew
VP of Education

Every year there is pressure to perform at a high level in the Professional Standards Unit to keep your officers and community safe, fairly investigate internal concerns, and to maintain and improve community trust.  However, 2021 will challenge leaders in Professional Standards to do even more since we’re coming off a year of nationwide calls for police reform. 

2 challenges for Professional Standards units seem to be rising to the top of the list: 

  1. Implementing an effective Early Intervention System 
  2. Providing data to your Community and FBI for transparency and trust 

Read on to learn how to overcome these challenges 

1 . Implementing an effective Early Intervention System (EIS) 

An effective EIS protects officers from disciplinary action and provides greater levels of safety and wellness to them and those they contact while performing their public safety duties.  There’s a preponderance of discussion and best practices by national organizations and accreditation bodies like the IACP, NAACP, and CALEA recommending agencies purchase and deploy EIS software to be pro-active in managing officers’ behaviors and performance so public trust is not eroded.   

So, what makes an effective EIS? 

  • Establishing an EIS Policy 

Effective EIS policies outline the purpose of the system, the data being captured, who will be notified (supervisor/command staff), what their responsibilities are, the options and actions they should consider, timeframe, and what should be documented. 

  • Setting an intervention warning point based on the number and weight of multiple indicators during a small window of time. 

An early intervention policy or system that is based on 2 use of force incidents within a year or 1 use of force incident within 6 months is not sufficient to be proactive and to intervene early since the timeframe is too long and there are other factors to consider like complaints, pursuits, crashes, etc.  EIS software that can calculate and display multiple incidents grouped within a 90-day window effectively help supervisors see potential problems ahead of time.  In addition, effective EIS software should trigger based on weighting.  For example, a complaint may be weighted less than a use of force event, but when multiple complaints on an officer have been made during a short window of time, the EIS warning should trigger even if the officer has not been involved in a use of force incident during this time.   

  • Timeliness of displaying officers reaching an intervention warning point. 

An EIS software system that only calculates incidents after the reports have made it through every level of review and is marked complete is not effective because the time this takes could be several months.  One agency experienced a significant lawsuit when 1 of their officers was involved in a shooting and their EIS system did not trigger a flag even though the officer was involved in 3 use of force incidents and multiple complaints because several of the reports were still “in review.”  Effective EIS systems calculate risk as soon as an incident report is filed, not upon review and completion. 

  • Documenting supervisor/command review & actions. 

Effective EIS software will have a supervisory/command staff module that displays officers hitting the pre-set threshold for a potential intervention, why they hit the threshold, the ability to document the date the officer flag was reviewed, associated actions taken, and results. 

2. Providing data to your Community and FBI for transparency and trust 

Maintaining and building trust with the community you serve is paramount in today’s LE environment.  3 pieces of data your agency should consider sharing with your community are: 

  • EIS Software Implementation:  Inform your community that your agency has implemented EIS software.  In a nationwide survey, 75% of White respondents and 80% of Black and Hispanic respondents favored the use of early warning systems as an accountability mechanism.   
  • FBI Reporting:  Inform your community that your agency shares it’s use of force data with the FBI national database.  Your community can go to:  https://crime-data-explorer.fr.cloud.gov/officers/national/united-states/uof to see if your agency is listed as a participating agency.  Being on this list helps your community make data-driven decisions to form perceptions and trust vs. media-driven decisions. 
  • Current Contacts and Incident Data:  Inform your community of officer contacts vs. use of force and complaint incidents.  In addition to FBI reporting, this also provides your community the means to make data-driven decisions on whether your agency is performing within acceptable boundaries. 

Effective Professional Standards software will automate your FBI reporting and quickly produce reports on use of force, complaints, and pursuit data. 

If your Professional Standards Unit needs to overcome either of these top 2 challenges in 2021, let me know and I’ll be happy to educate you on EIS software choices and more best practices. 

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Get Better Results from SARA

Brian Mc Grew
VP of Education

Just about everyone in law enforcement has heard of the S.A.R.A. model for solving crime problems, but few know how to force-multiply it for maximum impact.   

As a reminder, the evidence-based approach called Problem-Oriented Policing is based on the SARA model and the acronym stands for: 

  • Scan 
  • Analyze 
  • Respond 
  • Assess 

Most commanders, investigators, and crime analysts do a great job of defining the problem through the Scan stage and studying the problem through the Analysis stage to come up with an operational response.  However, it’s at the Respond and Assess stages that effectiveness begins to break down reducing the impact of success. 

So, what causes the break-down? 

  1. How the Response is Communicated – Most agencies rely on email as their main communication platform.  This means higher priority emails on a problem-based policing project for example are mixed in with emails.  Also, disseminating information about problem-oriented policing projects often require large files of maps, photos, and videos which strain the limits of email.  With officers receiving so many emails and studies showing that less than 10% of an officer’s daily in-box of emails are open, read, and acted upon, you can easily see how email is not the most effective way to communicate problem-oriented policing projects and information.  Having a communication platform that visualizes for officers the crime projects they are responsible for and displays maps, photos, and videos associated with the project, prevents things from slipping between the cracks of email and improves the accountability of the Response.
  2. Lack of Collaboration – Passing on updates and assigning tasks on a crime project is challenging with officers working rotating shifts and specialty units operating within information silos.  Traditional shift briefings can be helpful, but attendance may not be consistent and competing priorities leave little time to focus on specific crime projects.  Keeping up to date on what’s been done, any new developments, and what needs to be done next is extremely challenging without a systematic way for officers from Patrol, specialty units like Narcotics and Code Compliance, crime analysts, and supervisors to share information in a collaborative space that is accessible anytime, from anyplace.
  3. Pulling data together to Assess the project – Let’s say a goal was set to reduce calls for service at a problem location or traffic collisions at a busy intersection by 40% within 2 months.  Many agencies are challenged with assessing exactly what actions were completed, why they missed (or made) the goal, and how to adjust efforts if they missed the goal so they don’t miss again on a future deployment.  Without a central location of information on who did what and when during the project, it’s hard to assess if the miss was due to a lack of resources, lack of training, lack of collaboration, lack of accountability, etc. 

Solution: 

To get the best results out of the SARA model, provide your agency and officers with a crime reduction platform like SmartForce® designed specifically for law enforcement to maximize the R and A stages.  For more information or to get a demonstration of how SmartForce® maximizes the Response and Assessment stages of problem-oriented policing give me a call or send me an email. 

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Become a Great Law Enforcement Leader During the COVID-19 Pandemic

Brian Mc Grew
VP of Education

We’ve recently been introduced to new language and concepts like “social distancing” and “shelter in place orders” thanks to COVID-19.  The implications of this are far reaching and definitely impact public safety & law enforcement.

Change is always hard, but in times of crisis, change is easier.  Great leaders know this and do 2 things; 1) Manage fear through direction, protection, and order and 2) Initiate positive change with vision, alignment, and execution.  Great leaders are not afraid of parting with “the way we’ve always done it.” Instead, they realize that necessity is the mother of invention and they use emergencies as an opportunity to better their agency as a whole.

The Great Recession of 2008 had an enormous impact on law enforcement staffing and forced police departments and sheriff offices to do more with less.  Some leaders took advantage of this crisis and used their time and energy to reinvent their organizations.  The necessity to do more with less was an opportunity for them to invent and share a new vision of how to be successful at delivering public safety vs. spending time and energy trying to get back to “full-staff.”  These great law enforcement leaders made innovative tweaks and decisions on how they delivered public safety and guided their organizations to unprecedented levels of crime reduction and community service. 

COVID-19 and its implications offer another significant opportunity for law enforcement leaders to step-up and become great leaders in our ever-changing world today.

Examples of this are already happening.  The Savannah Police Department leadership suspended group meetings like shift-briefing and is now conducting their briefings virtually through an investment in technology to be more efficient.  With this change, they are providing protection against virus transmission/exposure, management direction, and order to their officer’s lives at work.  They’re also using their technology investment in other ways to create more time for higher priority calls and bringing more value to their community faster.  Click here for the Savannah Channel 11 Top Story, “New technology helping keep Savannah officers safe, connected amid COVID-19 pandemic.”

Whether it’s the COVID-19 pandemic or some other crisis, become a great law enforcement leader by managing fear and creating a positive vision of organizational change.  In the words of a great Chief of Police recently promoted to City Manager, “Technology like SmartForce® can be the difference between simply doing what has always been done, and doing it more efficiently” – John Jackson, MCJ.

If you’d like to learn if investing in new law enforcement leadership & management technology will have a high return on investment and can facilitate great organizational change for you, call or email me. Thanks for all you do to make the world a safer place!

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Overcoming the Void in Leadership Training on Modern Crime Reduction Models

Brian Mc Grew
VP of Education

Are you looking for a way systematically and realistically implement crime reduction strategies throughout your agency?  Are you unsure what your crime analyst should produce to be more effective?  Do you want to make your crime reduction accountability meetings more meaningful and productive?

These are some of the questions I hear quite frequently while working with law enforcement agencies across the country who are at various stages of excellence with implementing and executing pro-active crime reduction strategies and concepts like CompStat, Hot-Spots Policing, Intelligence-Led Policing, DDACTS, Problem-Oriented Policing, etc. 

Since there is very little evidence-based research and even fewer educational opportunities to learn from the best how to guarantee results, most agencies are stuck trying to get better at a very slow pace.

At SmartForce®, we’re here to change that.  In May of 2020, we will be hosting an educational conference for Command Staffs so your agency can get the evidence-based educational experience that can inject new life, speed, and results into your crime reduction model.

You’ll get guidance on how to infuse hot-spot and offender-based practices into your day-to-day operations systematically so they become as sustainable as responding to calls for service and investigating crimes.

Can you imagine how great it will be to have the right real-time data, the right real-time communication, and the right framework for your executives down to your officers to be their best at reducing and preventing crime for your community?

Click here for more details and to register for the SmartForce® Command Academy:  2020 Insights for Law Enforcement Leaders.  

Make an investment in your command staff that will make a difference for them, your agency, and your community!

Thanks for all you do to make the world a safer place and hope to see you in May!

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Excellence in Policing Award

Brian Mc Grew
VP of Education

excellenceInPolicingAwardCongratulations to Colonel Nathaniel McQueen, Delaware State Police on their Excellence in Policing Award.

The Center for Police Practice, Policy and Research gives this award once a year to a current sworn police officer, supervisor, commander, or executive who is a leader in their agency and has been a champion for implementation of innovative strategies that bring about change and improve policing.

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Taking the Leap into Insights-Led Policing

Mariano Delle Donne
CEO

InsightsLedPolicing

Law enforcement organizations face many multi-faceted challenges every day. The challenge of using data that is now widely available to be more effective and proactive can be a daunting task that gets overshadowed by other priorities. However, once the benefits of becoming more insights-led are examined, no organization can afford to not take advantage of the richness of information and analytics. Some police departments have taken the leap into gathering insights from their data to get more crime solving and prevention results. Because the insights-led approach is a continuous cycle of learning and improving, all departments and organizations can use more support in terms of becoming more insights-led.

Adventos wants all law enforcement organizations to be able to take advantage of the richness in insights and be equipped with the necessary tools to be insights-led. A recent white paper Getting Real About Insights-Led Policing is designed to present the case for utilizing an insights-led approach to policing, sharing real world anecdotes, and providing concrete steps to taking the leap. We want it to be a relevant resource for commanders and also a conversation starter with your teams about how you can take the leap into using more and better insights.

You can follow experiences of the Port St. Lucie Police Department and Chief John Bolduc to see how it plays out in a fast changing city to distill insights, apply it to all types of challenges, learn from each cycle, and reiterate for the next cycle. Chief Bolduc is realistic about the work that it takes to be true to the insights-led model, but he is enthusiastic about the results they have been able to achieve with this model of policing. He attributes the 60% reduction in property crimes to better use of insights and combining it with other tried and true policing strategies. You also won’t want to miss the colorful and “insightful” voice in which Chief Bolduc recounts his wisdom and experiences.

The free white paper lays out the characteristics and benefits of an insights-led organization. More importantly, it gives specific strategies to use mechanisms and processes you are already using like the SARA (scanning, analysis, response, and assessment) Model to get more results with insights. The SARA Model and the insights-led approach are both natural learning processes, but the intelligence that can be gathered and used with insights takes policing to the next level of effectiveness and efficiency. There are ways of ensuring accountability by implementing Stratified Policing Model to share insights from crime analysts to every level of the force and directing specific action steps to the right level of command.

SmartForce® is an indispensable tool in the insights-led approach because it is designed for modern day policing necessities such as data safety compliance and real-time sharing of information; but it also enables true collaboration within your force. With these key pieces and other fundamental components in the white paper, we lay a roadmap for you to explore becoming more insights-led regardless of where you are today in the spectrum of being only data-led to becoming more insights-led.

The first step in taking the leap into insights-led policing is downloading the white paper and sharing it with your force. As you digest it and apply it to your own work, please let us know what other resource, information, or tool we can help provide for your insight-led journey.FacebooktwitterpinterestlinkedinFacebooktwitterpinterestlinkedin

The Three Critical Keys to Success in Reducing Crime

Mariano Delle Donne
CEO

threeCriticalKeys

There are several core challenges that often stand between law enforcement organizations and their quest to improve crime reduction efforts in their communities. Selecting the right strategy (or even blend of strategies) that will address their unique problems is a major hurdle to overcome. Likewise, staffing, culture, and measuring execution in a meaningful and long-term way are also common obstacles.

While it’s certainly true that there is no “one size fits all” approach to crime reduction, there are a few core concepts that can address many of these obstacles, and help an agency accomplish its goals simultaneously.

Based on our experience, countless conversations with your peers, and case studies, we have fast-tracked the top Three Critical Keys to Success when it comes to reducing crime:

  1. Accountability
  2. Communication
  3. Collaboration

It All Begins with Accountability

One of the most important factors required to reduce crime has to do with adopting a true accountability mindset for your proactive policing efforts. The problem is that in many agencies, accountability is something that “rolls downhill” – meaning that responsibilities are often pushed down to the people who are working beneath those they were given to. A Chief gives an assignment to a Commander, who assigns it to a Captain, who delegates it to a Lieutenant, etc.

Instead, accountability needs to be shared across all levels of the organization, not just the last person it was delegated to. More than that, a successful crime reduction strategy depends on accountability being assigned based on the complexity of the crime. The more significant the crime, the higher the rank of the officer to which it is assigned. These are two critical perspectives that any agency of any size can easily adopt by sharing accountability and assigning by complexity.

Communication is King

Equally important is the concept of communication – something that most agencies could stand to improve in at least some ways. If your agency wants to focus on robberies and burglaries, for example, this needs to be communicated to everyone. This communication extends to the officers out on patrol as well as the crime analysts who are focused on data collection and the investigators who need to know what their priorities needs to be in a given day.

Likewise, actionable data must be communicated if crime reduction techniques are to be successful. Everyone in an agency needs to know what is happening, why it’s happening, and they need essential community information to gain critical perspectives on the people and groups they’re dealing with.

Remember, knowing what to communicate is often just as essential as knowing how to communicate within your agency.

The Power of Collaboration

Finally, we arrive at collaboration – or in other words, the realization that decision makers within an organization need the most accurate, actionable insights to make the best decisions possible at all times. Key data needs to be top of mind, represented visually and presented in a way that can be easily organized, searched and accessed.

Equally important is the realization that decision makers exist at every level in an agency – not just at the top. Once all of the decision makers have the knowledge they need, they’ll be in a better position to prioritize their time and respond in the right way to their own unique piece of the crime reduction puzzle.

If you’d like to find out more information about the Three Critical Keys to Success in terms of reducing crime, download our new eBook: “The  Most Powerful Guide to Reducing Crime – 3 Keys to Success.”FacebooktwitterpinterestlinkedinFacebooktwitterpinterestlinkedin