Stop and Contact Data – SmartForce®’s Blog

Turning Challenges into Clarity: How CitizenContact Tackles Homelessness, Drug, and Mental Health Issues

Chris Arvayo
Head of Government Compliance Initiatives

Why Stop-and-Contact Data Matters Now More Than Ever

In 2024, 771,480 Americans were unhoused—a staggering 18.1% jump from the year before. Fentanyl fueled 70%-80% of opioid-related deaths, and states like Virginia and Colorado mandate detailed reporting on police contacts that can be used to address these crises. Collecting and reporting stop-and-contact data is essential for transparency, helping agencies understand interactions, ensure fairness, and meet legal requirements. We’re with you—how can your team rise to this? We added Tags to CitizenContact® last month, and early data shows “Unhoused” is already a significant tag—higher in the last 7 days than the 7 days before. This blog shows how to take tag usage to the next level while streamlining data collection and reporting.

Unveiling the Crisis: Homelessness, Drugs, and Mental Health in 2024

The numbers tell a tough story. Homelessness hit a record high in 2024, with 771,480 individuals counted—a single-year increase of 18.1% from 2023 (1). Of these, 36% lived unsheltered, up 14% since 2020, driven by a housing shortage that’s left 12.6 million households spending over half their income on rent (1) Families and seniors bear the brunt. Drug trends worsen the picture: synthetic opioids like fentanyl accounted for 70%-80% of opioid-involved deaths from 2021-2024 (2). Methamphetamine use is prevalent among some unhoused individuals, often employed as a survival tactic, though the majority of homeless people do not regularly use drugs (3).

Mental health deepens the challenge. Research shows 25-30% of unhoused individuals have serious mental illnesses like schizophrenia or bipolar disorder, a trend over the last decade (4). These conditions often intertwine with substance use, making contacts complex.

States like Virginia and Colorado have implemented laws to collect and report stop-and-contact data, focusing on transparency in police interactions. Virginia’s Community Policing Act requires data on all motor vehicle, pedestrian, and investigatory stops, while Colorado’s SB20-217 mandates reporting on law enforcement-initiated interactions—both covering a significant amount of police contacts. These laws emphasize demographics, stop reasons, and outcomes, making stop-and-contact data collection and reporting critical. CitizenContact not only meets these legislative requirements but goes further—adding data points like mental health, drug, and alcohol impairment, alongside features like Tags, Areas, and Groups. This enriched data lets agencies gain deeper insights into issues like homelessness and mental health, especially when paired with the right context.

How CitizenContact Transforms Stop-and-Contact Data into Action

With Tags, officers categorize interactions instantly—think “Unhoused” or “Fentanyl”—while CitizenContact tracks mental health, alcohol, drug, and crisis details, feeding reporting and analytic dashboards with real-time insights on interventions and trends.The Areas feature uses geofencing to let agencies configure hotspots, patrol boundaries, encampment zones, and more, pinpointing clusters like downtown mental health calls to guide deployments. The Groups feature organizes teams—CIT, patrol, or specialty units—tracking performance and service connections in real time. More than tech, it’s a tool to master data, meet and exceed legislative mandates, and deliver actionable insights.

Strategic Steps to Maximize Data Effectiveness

Here are three steps to leverage CitizenContact—perfect for new adopters or users optimizing their setup:

Build Comprehensive Insights into At-Risk Communities

Configure the “Unhoused” tag to track interactions with unhoused individuals, ensuring stop-and-contact data includes key details. Enhance this with Tags like “Service Referral Provided” to log connections to social services, “Shelter Transport Provided” to track relocations to safe housing, and “Repeat Contact” to identify individuals with frequent interactions, signaling potential unmet needs. Pair these with the Areas feature to deploy mental health or outreach teams where they’re needed most, addressing root causes effectively.

Address Critical Behaviors with Targeted Precision

Set up a “Fentanyl” tag to flag suspected use or distribution, leveraging drug impairment data in the contact report. Add complementary Tags like “Trespassing” to monitor related activities in high-risk areas, often linked to drug use, and “Public Complaint” to capture community concerns about drug-related incidents. Combine these with the Areas feature to map drug zones or complaint hotspots, then send CIT, patrol, or proactive policing units to intervene, reducing risks and enhancing safety in the community.

Optimize Operations with Data-Driven Strategies

Use CitizenContact’s reporting and analytic dashboards to review tag trends, pulling insights from your stop-and-contact data. Seeing a surge in Unhoused contacts tagged with Repeat Contact or Mental Health Impairment? Shift patrols or partner with mental health services to break cycles of crisis. Have you noticed Fentanyl and Trespassing Tags clustering in specific areas? Adjust resource allocation to address underlying issues. This mirrors the SARA model (Scan, Analyze, Respond, Assess), tailored to your data.

These steps turn raw data into real results—whether you’re starting fresh or refining your approach.

Unlock Smarter Policing with CitizenContact Today

Stop-and-contact data requirements under state mandates in places like Virginia and Colorado won’t wait, nor will the pressing issues of homelessness, drug challenges, and mental health. With CitizenContact, your agency doesn’t have to play catch-up on meeting these mandates for collecting and reporting stop-and-contact data. New to the tool? Contact us today to see how Tags, Areas, and Groups—plus our added impairment tracking—can transform your operations, ensuring compliance while unlocking deeper insights. Already onboard? Optimize your tags and contact reports now to enhance policing strategies, building on the early success of the Unhoused tag. From challenges to clarity, CitizenContact is your partner in building safer, compliant communities—let’s make it happen.

Cited Works

U.S. Department of Housing and Urban Development. (2024). 2024 AHAR: Part 1 – PIT estimates of homelessness in the U.S. HUD User. https://www.huduser.gov/portal/sites/default/files/pdf/2024-AHAR-Part-1.pdf
Centers for Disease Control and Prevention. (2024, December 5). Detection of illegally manufactured fentanyls and carfentanil in drug overdose deaths — United States, 2021–2024. Morbidity and Mortality Weekly Report, 73(48). https://www.cdc.gov/mmwr/volumes/73/wr/mm7348a2.htm
Assaf, R. D., Morris, M. D., Straus, E. R., Martinez, P., Philbin, M. M., & Kushel, M. (2025). Illicit substance use and treatment access among adults experiencing homelessness. JAMA. Advance online publication. https://doi.org/10.1001/jama.2024.27922
Padgett, D. K. (2020). Homelessness, housing instability and mental health: Making the connections. BJPsych Bulletin, 44(5), 197–201. https://doi.org/10.1192/bjb.2020.49

Bridging Data and Trust – How CitizenContact’s Tags Feature Strengthens Modern Policing

Chris Arvayo
Head of Government Compliance Initiatives

Why Data Alone Isn’t Enough

Policing has always been about more than just enforcing the law. It’s about trust. It’s about communities feeling safe, knowing that officers are there not just to respond to crime, but to prevent it—and to do so fairly, effectively, and transparently.

Technology has given law enforcement agencies more data than ever before, and with the right tools, it has also given uniformed patrol officers more time to concentrate on proactive policing initiatives. But raw data without context and clarity? That’s just numbers on a screen. What agencies really need is a way to track the story behind those numbers—to see the patterns, to evaluate strategies, and to show the public how law enforcement is working in their best interest.

That’s where CitizenContact’s Tags feature comes in. It’s not just another data tool; it’s a way to turn routine contact reports into real insights—insights that improve decision-making and build community trust.

How the Right Data Changes the Game

Let’s be honest: No law enforcement professional wakes up thinking, “I need more paperwork.” The challenge isn’t just collecting data—it’s making that data useful.

With CitizenContact’s Tags feature, every police-community interaction can be categorized in a way that makes sense for officers, supervisors, and command staff alike. That means:

Better Tracking of Proactive Policing – Are hot spot patrols making a difference? Are DUI Task Force related stops providing valuable insights into enforcement effectiveness and deterrence efforts? With tags, agencies can see the impact of their initiatives—not just hope they’re working.
Smarter Resource Allocation – When leadership can quickly filter and analyze stop-and-contact data, they can adjust deployment strategies in real time instead of waiting for the next CompStat meeting to course-correct.
Greater Transparency and Trust – Community members want to know that policing is fair. Tags allow agencies to track trends and address disparities before they become a crisis.

Real-World Policing: Why This Matters on the Street

Picture this: Your department is getting pressure from the city council about the way traffic stops are being conducted. The media is asking for numbers. Community leaders want to know if there’s bias in how stops are made.

Instead of scrambling, imagine being able to pull up tagged data in seconds—showing exactly how and why stops were conducted, what areas were targeted for public safety concerns, and how the department is responding to real-time crime trends. That’s the power of structured data.

Or take drone-assisted responses and ALPR-related police contacts. Your agency has invested in drone technology to help locate missing persons faster, track down suspects or persons of interest more efficiently, and improve tactical awareness and ALPR technology to identify vehicles linked to crimes and outstanding warrants. The question is: Does it work? With tags, you can track every drone-assisted contact and ALPR-related police contact and analyze the geographic and demographic impact of these tools. This data helps law enforcement understand how these technologies affect different areas and communities, ensuring policing efforts are both effective and fair while also justifying continued funding with clear evidence of success.

This isn’t just about keeping records—it’s about making smarter, more informed decisions that impact real people.

Building a Future of Trust and Efficiency

Policing is evolving. The days of reactive, report-driven policing are giving way to data-informed, proactive strategies that emphasize accountability and community engagement. But to do that effectively, agencies need the right tools to track, evaluate, and communicate their efforts.

CitizenContact’s Tags feature is more than a checkbox for compliance—it’s a way to connect officers, command staff, and communities through data that actually means something. It allows agencies to:

Show their work – No more guessing. Every initiative, from mental health crisis response to traffic safety operations, can be documented and analyzed for effectiveness.
Make real-time adjustments – When leadership can see what’s working (and what’s not), they can adapt strategies immediately, not months down the road.
Strengthen public trust – When agencies can prove their policies are fair, transparent, and effective, trust follows. And in today’s world, trust is just as important as enforcement.

The Bottom Line

This is about more than data. It’s about smarter policing, stronger communities, and better leadership.

CitizenContact’s Tags feature gives law enforcement agencies the power to track what matters, fix what’s broken, and tell the real story of modern policing—one that’s based on facts, fairness, and proactive decision-making.

It’s time to stop letting others define the narrative. Own the data. Own the conversation. Own the future of policing.

Ready to see the impact for yourself? Contact us for a demo today.

Understanding the Virginia Community Policing Act and Data Reporting Requirements

The SmartForce® Team
SmartForce Technologies Inc.

Introduction

The Virginia Community Policing Act, effective from July 1, 2020, marked a significant step toward enhancing transparency and accountability in law enforcement practices across the Commonwealth. This legislation mandates comprehensive data collection on all police stops to foster a culture of integrity and community trust. The benefits of collecting, reporting, and analyzing this data extend beyond mere compliance, supporting initiatives in officer wellness, training, and community engagement.

Overview of the Virginia Community Policing Act

The Virginia Community Policing Act was established to enhance law enforcement by promoting transparency and accountability in police-community interactions. The Act mandates detailed documentation of various police encounters, aiming to ensure that all interactions are conducted ethically and effectively. It requires officers to record specific details such as the race, ethnicity, age, and gender of individuals they stop, as well as the reasons for and outcomes of these stops, thereby supporting a culture of integrity and fairness in policing.

Data Collection Requirements

Under the Act, law enforcement officers must collect data for every motor vehicle stop, investigatory detention, and stop-and-frisk encounter based on reasonable suspicion. This data must include:

Demographic Information: Perceived Race, ethnicity, age, and gender of the person stopped.
Incident Details: Date, location, reason for the stop, and whether any searches were conducted.
Outcomes: Whether the stop resulted in a warning, citation, or arrest, and details of any charges or warnings issued.

Illustrative Stop Scenarios for Data Collection

To provide clear examples of when and how stop data should be collected under the Virginia Community Policing Act, here are some scenarios:

Scenario 1 – Traffic Stop for Violation: Officer Jones spots a vehicle exceeding the speed limit in a residential area. Adhering to traffic enforcement duties, the officer initiates a stop. Upon interaction with the driver, the officer decides to issue a warning for speeding, reminding the driver of the importance of adhering to posted speed limits for community safety. No further suspicion or investigation is warranted, and the driver is allowed to depart after the warning is documented. Despite its straightforward nature, this stop must be reported as it’s a motor vehicle stop that falls under the category of investigative detention based on the initial traffic violation.

Scenario 2 – Equipment Violation Stop: Officer Smith notices a car with a broken tail light during a routine patrol. Upon stopping the vehicle for the equipment violation, the officer observes signs of drug possession in plain view within the car, justifying a vehicle search. Officer Smith conducts a lawful search based on the plain view doctrine. Regardless of the outcome, this stop is reportable.

Scenario 3 – Traffic Stop for Violation: Officer Rivera is on routine patrol when she notices a vehicle that does not stop at a posted stop sign at an intersection. She initiates a stop and informs the driver of the reason for the detention. After verifying the driver’s license and registration, Officer Rivera issues a traffic citation for the stop sign violation.

Scenario 4 – Stop-and-Frisk on Foot: Officer Lee is on routine patrol in a high-crime area experiencing vehicle burglaries. He observes an individual checking vehicle door handles. The individual has a bulge in his clothing suggestive of a concealed weapon. Based on reasonable suspicion of burglary, Officer Lee stops the individual for questioning and conducts a frisk.

Scenario 5 – Checkpoint Detention: Officer Garcia engages with a driver who shows signs of impairment at a DUI checkpoint. The driver is subjected to further investigation since the checkpoint is non-discretionary, but the officer has reasonable suspicion of unlawful activity (driving under the influence).

Scenario 6—Terry Stop: At night, Officer Patel observes someone walking back and forth in front of a closed pawn shop, looking inside the window, and trying the door. Based on reasonable suspicion of potential burglary, the officer detains the individual to investigate further.

Scenario 7 – Passenger Detention: During a traffic stop for speeding, Officer Kim notices the passenger attempting to hide an object under the seat. The officer detains the passenger, who is now a specific subject of investigative detention, to inquire about the object and ensure officer safety.

Scenario 8 – Search Warrant Execution: Sergeant Robinson leads a team executing a search warrant at a residence where illegal weapons are suspected to be stored. The occupants are detained for the duration of the search to ensure the safety of the officers and to prevent any potential evidence destruction.

Scenario 9 – Traffic Stop Involving a Suspected Criminal Offense: Officer Martinez pulls over a driver for not using turn signals. While interacting with the driver, the officer observes several power toolboxes with retail anti-theft devices and becomes suspicious of trafficking stolen goods. The stop turns into an investigatory detention as the officer inquires about the contents.

Scenario 10 – Investigative Detention at a Perimeter Checkpoint: During a perimeter checkpoint established after a reported escape from a nearby detention facility, Officer Chang stops a pedestrian who matches the description of the escapee. Although the stop is part of the checkpoint protocol, the specific suspicion of this individual escalates it to an investigative detention.

Analyzing and Utilizing Data

The Virginia Community Policing Act mandates that law enforcement agencies collect and report stop data. However, this data is collected and reported for more than compliance purposes. It provides valuable insights that can aid in continuous improvement and help make strategic decisions within police departments. By leveraging this data, police departments can enhance their operations and strengthen their relationships with the community.

Proactive Operational Oversight: Utilize analytics to refine operational decisions and optimize officer deployment. Stop data insights ensure that policing is more effective, with every decision supported by robust data analysis, enhancing the responsiveness and adaptability of law enforcement strategies.
Empowerment Through Data: Provide officers access to personal performance metrics related to police-community interactions. This level of transparency promotes individual accountability and professional development. It aligns officer self-assessments with supervisory feedback, establishing clear and consistent performance standards that contribute to overall professional growth within the agency.
Strategic Resource Allocation: Employ analytics to allocate resources more efficiently. By analyzing data trends, your agency can ensure that resources are deployed strategically to areas most needed, maximizing operational efficiency and effectiveness in community policing.
Enhanced Training and Wellness Programs: Analyze detailed data to pinpoint specific training and wellness needs. This targeted approach allows departments to develop programs that directly respond to the identified needs, enhancing officer skills and well-being. Such programs not only improve individual officer performance but also contribute to the department’s overall health.
Accountability and Transparency: Maintain high accountability standards by making comprehensive data readily accessible. Transparent data sharing with the community and public officials builds trust and fosters a mutual understanding of policing activities and objectives, ensuring that all stakeholders are informed and engaged.
Community Alignment and Engagement: Law enforcement agencies can better align their activities with community expectations by making insightful data available to the public. This openness encourages dialogue and collaboration, fostering a relationship of trust and cooperation that enhances the effectiveness of community policing initiatives.

By embracing these strategies, law enforcement agencies can use the data collected to not only meet the requirements of the Virginia Community Policing Act but also to drive meaningful improvements in their interactions and relationships with the community.

Conclusion

The Virginia Community Policing Act is a pivotal legislation that leverages data to bridge the gap between law enforcement and the community. By adhering to its requirements, police departments can enhance their operational transparency and accountability, thus building a foundation of trust and cooperation with the communities they serve.

Call to Action

We encourage all stakeholders, including law enforcement leaders, municipal leaders, and community members, to engage actively with the Act’s provisions. Participate in training sessions, utilize the state’s resources, and contribute to making community policing more effective while maintaining accountability and transparency. Your involvement is crucial in shaping the future of law enforcement in the Commonwealth of Virginia.

Beyond Compliance: Harnessing Stop-and-Contact Data for Enhanced Policing in Colorado

The SmartForce® Team
SmartForce Technologies Inc.

Introduction

Since enacting the Law Enforcement Integrity Act, starting with Senate Bill 20-217, signed into law in June 2020, Colorado law enforcement agencies have been required to collect and report comprehensive stop and contact data. This legislation, strengthened by subsequent bills, has mandated a wide range of data points, including stops, contacts, use of force, and more, to be publicly reported. Now that the statute has been in full effect for over a year and the initial implementation challenges navigated, it is an ideal time for agencies to shift their focus from mere compliance to using this data to improve their operations and community engagement substantially.

This next phase of evolution involves meeting the established requirements and using the accumulated data to significantly enhance the effectiveness, transparency, and community alignment of law enforcement efforts. By going beyond the basics of compliance, Colorado law enforcement can lead the way in innovative, data-driven policing that prioritizes safety and community trust.

Proactive Operational Oversight

Data analytics on stop and contact reports can transform raw data into practical insights. Law enforcement agencies can make informed decisions about their patrol operations by scrutinizing patterns and trends. For instance, if the data reveals an increase in rates of police-community interactions at specific times and locations, agencies can strategically optimize officer deployment to these hotspots. This ensures that resources are allocated effectively and enhances responsiveness, elevating proactive policing. Overall, this approach helps to fine-tune decisions and ensure that resources are allocated where and when they are most needed.

Empowerment Through Data

Offering officers access to their performance metrics can help facilitate professional growth and accountability. This transparency enables officers to assess and align their performance with the agency’s objectives, community expectations, and career goals. For instance, if officers observe a recurring pattern of specific proactive stops, they may seek additional training or guidance, proactively addressing areas of improvement for career development.

Strategic Resource Allocation

Data-driven insights play a crucial role for agencies in allocating resources with greater accuracy. By deploying personnel and equipment to the most critical areas, this strategic approach maximizes operational efficiency and fosters a proactive approach to community policing. For instance, analyzing patterns of police-community interactions can help agencies identify areas where proactive policing and community engagement are needed. By allocating more resources like additional patrols, community policing units, or crime prevention programs to these identified areas, public safety can be significantly enhanced. This targeted approach addresses current issues and can help prevent future incidents, reinforcing overall security and trust within the community.

Enhanced Training and Wellness Programs

Utilizing detailed data analytics that analyze police-community interactions can help identify areas where officers may require additional training or support, especially in high-stress roles. By creating customized training programs, specific needs can be addressed, skills can be improved, and officer wellness can be enhanced. This proactive approach not only improves individual officer performance but also enhances the department’s overall health.

Accountability and Transparency

Providing the public with access to comprehensive data is an effective way to ensure accountability and transparency. By sharing data on stops, outcomes, and use of force, law enforcement agencies can foster trust and mutual understanding. This openness helps demystify law enforcement activities and encourages community feedback, which is crucial in refining policing strategies to maintain public safety.

Community Alignment and Engagement

Using stop-and-contact data to align law enforcement activities with the community’s expectations and needs can lead to more meaningful and productive relationships. By openly sharing data and insights, conversations and collaborations can be encouraged, which can help establish a foundation of trust and cooperation essential for effective community policing. This alignment also ensures that law enforcement strategies comply with statutory requirements while aligning with community values and needs.

Conclusion

Colorado’s law enforcement agencies have a unique opportunity to transform policing practices beyond legislative compliance. By proactively utilizing stop-and-contact data, agencies can enhance operational oversight, empower officers, allocate resources strategically, and improve training and wellness programs. The path towards enhanced accountability and community-aligned policing fulfills legal mandates and profoundly benefits public safety and community relations.

Law enforcement leaders are encouraged to embrace these strategies to not only meet legal requirements but also seize the opportunity to significantly enhance the efficacy and perception of law enforcement in Colorado.

Evidence for Change: Exploring the Impact of Stop and Contact Data

The SmartForce® Team
SmartForce Technologies Inc.

Data has become critical in modern-day policing and can no longer be ignored. The title of this blog, “Evidence for Change,” highlights the need for a shift in how we collect, analyze, and share stop-and-contact data. This data consists of information from police-community interactions and can potentially transform policing practices.

The Need for Change

While everyone agrees on the importance of comprehensive data, it is critical to standardize the methods for collecting and interpreting data. Research, such as the study by Pierson et al., demonstrates the challenges and complexities involved. It is difficult to confirm or disprove disparities in traffic stop data due to the lack of a single science-based analysis method. This ambiguity underscores the need for change.

The Power of Data

Data is not just a collection of numbers but rather a story waiting to be told. Stop-and-contact data can uncover patterns and trends that may go unnoticed, answering questions like, “Do traffic stops disproportionately affect specific communities? Are there disparities in outcomes based on race or ethnicity?” However, the true potential of this data can only be realized if it is gathered accurately, comprehensively, and analyzed effectively.

In addition to its community impact, this data can improve officers’ well-being. The types of contacts officers engage in directly impact their mental and physical health. Exposure to high-risk situations and certain types of contact, such as domestic disputes, violent crimes, and overdoses, can lead to officer fatigue and stress. This nuanced data can provide invaluable insights for agencies to tailor their wellness programs to their officers’ needs.

Moreover, the knowledge gained from this data can be utilized to inform officer training programs better. Understanding the situations that officers frequently encounter allows for more targeted training, equipping them with the skills and knowledge they need to handle these scenarios effectively and safely.

What Leaders Can Do Now

Instead of reacting to state legislation mandating stop-and-contact data collection and reporting, the policing profession must take the lead in adopting standardized data collection and analysis procedures. Transparency is not just a buzzword; it’s a necessity. Sharing these insights with the community fosters trust and invites public scrutiny, which is essential for accountability. Collecting data is only one piece of the puzzle. It is important for police leaders to understand what the data means as it relates to how they are serving their communities. The day will come when someone outside your agency, whether the media or a community group, will tell their version of a story based on data. Collecting, analyzing, and understanding your agency’s data will ensure you can share the real story with your community and team members.

The Role of Community Dialogue and Earning Trust

Sharing data insights opens the door for a deeper dialogue about policing practices and their impact on the community. It allows for a more nuanced discussion that goes beyond surface-level statistics. This dialogue is crucial for meaningfully interpreting the data and shaping effective policies. In any relationship, open communication and transparency are a must in order to earn trust. This applies to the relationship that exists between police agencies and the communities they serve.

Conclusion

The complexities of stop-and-contact data collection and analysis are undeniable but not insurmountable. By adopting a multi-faceted approach to data collection, ensuring transparency, and engaging the community in dialogue, we can pave the way for better-informed policing practices. The evidence for change is clear; it’s time we act on it.

Authored by Chief Jack Cauley, Castle Rock, Colorado Police Department, in collaboration with the team at SmartForce®.

Note: The Castle Rock Police Department utilizes CitizenContact, a product of SmartForce, to collect, report, and analyze their stop and contact data. This collaboration has been instrumental in enhancing our understanding and application of data-driven approaches in law enforcement. Contact us to learn more.

Revolutionize Your Agency’s Efficiency: Introducing Groups and Areas in CitizenContact v2.3.0

The SmartForce® Team
SmartForce Technologies Inc.

We’re thrilled to bring you exciting news! The upcoming release of CitizenContact v2.3.0 on August 15th marks a significant step in bolstering your agency’s efficiency and enriching your understanding of stop-and-contact data.

We’re introducing Groups and Areas – innovative features specifically tailored to meet the evolving needs of our valued customers.

With Groups, supervisors can now create specific officer groups for an enhanced layer of data analysis. Whether it’s tracking performance metrics or understanding interaction patterns, having a lens into specific assignments has never been easier.

Areas amplifies your geographical insights, allowing you to monitor and analyze contact reports based on distinct work areas. Whether it’s a district, a zone, or a patrol beat, you’ll gain valuable insights into your community interactions and be able to tailor your strategies to meet community needs effectively.

CitizenContact v2.3.0 is more than an upgrade. It’s a powerful tool designed to facilitate informed decision-making, optimize resource allocation, and ultimately enhance your agency’s commitment to 21st-century policing principles.

Stay tuned for more in-depth insights into these exciting new features as we approach the release date. Together, we’re transforming the future of law enforcement, one contact at a time.

Learn more about CitizenContact HERE and Request a free demo!

Utilizing KPIs to Measure the Effectiveness of Stop-and-Contact Data Policies in Law Enforcement

The SmartForce® Team
SmartForce Technologies Inc.

Law enforcement agencies continuously seek ways to improve their practices and strengthen trust with the community. One innovative approach is to apply the concept of Key Performance Indicators (KPIs) to measure the effectiveness of stop-and-contact data policies. While KPIs are widely used in business to monitor performance, they have yet to be traditionally utilized in law enforcement. This blog will discuss how law enforcement agencies can leverage KPIs to evaluate their stop-and-contact policies and ultimately enhance their overall performance.

Understanding KPIs

A Key Performance Indicator (KPI) is a measurable value used to evaluate how effectively an organization is achieving its key objectives. KPIs are often used in various industries, including marketing, finance, and operations, to help organizations identify strengths, weaknesses, and areas for improvement. By adapting KPIs to law enforcement settings, agencies can effectively measure their performance and make data-driven decisions to optimize stop-and-contact policies.

Implementing KPIs in Law Enforcement

Below are ten KPIs that law enforcement agencies can use to assess the effectiveness of their stop-and-contact policies and identify areas for improvement:

Number of stops and contacts: Monitor the overall number of stops and contacts made by officers to assess the frequency and effectiveness of these interactions.

Demographic breakdown of stops and contacts: Analyze the demographic data of individuals stopped or contacted to identify potential disparities or biases in police practices.

Reasonable suspicion/probable cause accuracy: Measure the percentage of stops and contacts based on reasonable suspicion or probable cause and resulted in actionable outcomes (e.g., arrests, citations, or searches). This can help evaluate the accuracy of officers’ judgments in initiating stops and contacts.

Officer compliance rate: Track the percentage of stops and contacts conducted in accordance with department policy and guidelines, reflecting officer adherence to established protocols.

Use of force incidents during stops and contacts: Monitor the number and proportion of stops and contacts that involve the use of force to ensure that force is being used appropriately and within department guidelines.

De-escalation techniques and outcomes: Assess the frequency and effectiveness of de-escalation techniques used during stops and contacts, their impact on reducing conflict, and the need for force.

Community satisfaction and trust: Measure community satisfaction with police interactions and overall trust in the police department through surveys, feedback forums, and other engagement initiatives.

Officer training completion rates: Monitor the percentage of officers who have completed the required training on the stop-and-contact policy, as well as any additional training on legal and ethical principles, cultural competency, and effective communication skills.

Complaints and misconduct incidents: Track the number of complaints and misconduct incidents related to stops and contacts in these cases to gauge accountability and transparency within the department.

Collaborative partnerships: Measure the number of partnerships with external organizations, such as social service agencies and community groups, to assess the extent of collaboration in addressing the root causes of crime and developing holistic solutions.

These KPIs can provide valuable insights into various aspects of police performance, from officer adherence to policy guidelines to the impact of stops and contacts on community trust. By regularly monitoring and analyzing these indicators, law enforcement agencies can support the continuous refinement of their policies and ensure alignment with 21st-century policing principles.

Adopting KPIs in law enforcement settings represents a significant opportunity for agencies to enhance their stop-and-contact policies and strengthen community relations. By utilizing these performance indicators, police command staff can make data-driven decisions to improve practices, increase transparency, and foster trust with the public. As law enforcement agencies evolve and adapt to the changing landscape, incorporating KPIs into performance management will be essential in advancing 21st-century policing principles.

How CitizenContact Empowers Law Enforcement Agencies to Make Informed Decisions

The SmartForce® Team
SmartForce Technologies Inc.

Harness the Power of Stop and Contact Data to Drive Strategic Decision-Making for Law Enforcement Executives

For Police Chiefs, Sheriffs, and Command Staff, making informed decisions about officer allocation, resource deployment, and policing strategies is crucial to the success of your department. One essential tool that can help you make data-driven decisions is using stop and contact data effectively. This blog will explore how CitizenContact can empower your law enforcement agency to make informed decisions that enhance community policing and improve public safety.

CitizenContact: A Game-Changer for Law Enforcement Decision-Making

CitizenContact is a powerful tool designed specifically for law enforcement executives like you. By harnessing the power of stop and contact data, CitizenContact provides insights that can help you make better-informed decisions about officer allocation, resource deployment, and policing strategies. Here’s how CitizenContact empowers law enforcement agencies to make informed decisions:

Identifying Hot Spots and Problem Locations: CitizenContact enables you to analyze stop and contact data to pinpoint areas with higher police-public interactions. Combined with crime data and calls for service, this information helps you allocate resources and officers more strategically, focusing on areas with the most significant needs.
Informing Problem-Oriented Policing: With CitizenContact, you can dive deeper into the reasons for stops, outcomes of interactions, and demographics of the individuals involved, gaining insights into the underlying problems contributing to crime and disorder. This information helps you develop problem-oriented policing strategies to address these issues.
Evaluating the Effectiveness of Policing Strategies: CitizenContact allows you to monitor changes in the frequency, nature, and outcomes of police-public interactions, helping you assess the effectiveness of your department’s policing strategies. This information enables you to adjust strategies and resource allocation as needed.
Enhancing Community Engagement and Trust: Regularly collecting and analyzing stop and contact data with CitizenContact can improve transparency and accountability within your law enforcement agency. Sharing this information with the public and engaging in open dialogue about police-public interactions helps build trust and fosters productive partnerships with community members and organizations.
Addressing Disparities and Biases: CitizenContact helps you identify and address potential racial, ethnic, or other biases in your department’s interactions with the public. By analyzing this data and taking corrective actions, you can work to ensure that your policing practices are fair and equitable for all community members.
Influencing Training and Professional Development: CitizenContact enables you to identify areas where officers may require additional training or support. This information can inform the development of training programs and professional development opportunities, ultimately leading to more effective and responsive policing.

Unlock the Full Potential of Stop and Contact Data with CitizenContact

Integrating CitizenContact into your law enforcement agency’s decision-making processes allows you to leverage stop and contact data to make informed decisions that improve officer allocation, resource deployment, and policing strategies.

Don’t miss the opportunity to revolutionize your community policing efforts and enhance public safety. Click the link below to schedule a free demo and discover how CitizenContact can empower your law enforcement agency to make informed decisions while staying at the forefront of modern policing practices.

Request a demo of CitizenContact today!