Divisions and Units that rarely interact because of shift or physical separation, can now collaborate on crime reduction initiatives and community programs. Why? Because of the advent of efficient Agency Management Systems (AMSs). AMSs save time and reduce duplicated effort in an ever changing environment.
McKinsey & Company estimates the average knowledge worker spends 28 hours per week using email, searching for information, and collaborating. By adopting some collaborative tools available in AMSs, organizations can become up to 25% more efficient and reduce email and the time spent searching for data and documents. That 25% percent increase can easily be achieved with the right technology and culture. Communication and collaboration moves your officers to a higher level of empowerment, transparency, and accountability to achieve your agency’s goals.
The following are points of interest if you’re thinking about implementing an AMS in your agency. Make sure you are ready to manage the change management process by following these tips:
- Show how the tool works quickly, so users can plug and go.
- Choose easy over complex, by starting with the most common processes for users, like patrol replying to threads on crime patterns, problem locations, and neighborhood and traffic issues. Make officers contributors right away, so they will be part of the collaboration and sharing of valuable information.
- Show how the tool solves certain challenges in the agency, like accessing data from multiple databases and getting better crime reduction results during discretionary time.
- How and why the new AMS is more effective than the legacy methods. Push back should be expected, but be ready to explain how much more efficient everyone’s work will be with your new software tool. Take for example a current painful paper process, and then illustrate how efficient it would be to click a few buttons for work to be completed electronically, via AMS.
Interested parties can learn more about the SmartForce™ Agency Management System and how it automates administrative processes associated with law enforcement duties by clicking here. After watching the demo, interested law enforcement officials are invited to click the “Start My Free Trial” button to experience SmartForce, firsthand.
