Law enforcement agencies and departments implementing a body-worn camera system face a number of operational challenges. From training and compliance to complaint tracking and open records requests, agencies face increasing demands and public pressure.
The SmartForce™ agency management system by Adventos™ addresses these issues to make managing a body-worn camera program easier for officers and office staff alike. Hassle, frustration, and reluctance are reduced with the SmartForce system, which works with any camera hardware system.
Below are the ways the SmartForce agency management system aids agencies.
Policy Compliance
Many agencies struggle with managing the receipt and acknowledgement of body-worn camera policies, audit management, and testing. The Adventos SmartForce system streamlines policy drafting, submissions, auditing, and reporting, so management can focus on policy shaping rather than wondering if officers are in compliance.
Response to Resistance
For too many departments, use of force reporting involves outdated, hand-written forms or legacy internal affairs software systems that are past their prime. SmartForce captures what truly matters in use of force incidents. The system can embed video evidence into a report, create a chronological sequence of events, and handle reporting of multiple officers, parties and witnesses. The software tracks what responses to resistance and de-escalation techniques were used. In tandem with a body-worn camera program, SmartForce is an effective way to track responses to resistance.
Citizen Complaint Tracking
In today’s digital environment, community members can easily record an incident and file a formal complaint. SmartForce allows complaint reports to be routed easily through a chain of command seamlessly and efficiently. Clean and consistent handling of citizen complaints has several advantages. It creates a culture of accountability and improves morale among officers, saves personnel time and money, and boosts public perception of a department.
Training Management
A legacy of paperwork-based processes leads to inefficient management in training academies. Training progress and completion is often submitted and analyzed by hand. With SmartForce, daily observation reports, completion and certification tracking for an entire department is possible. For body-worn camera usage, additional training may be needed and, along with policy compliance, can be tracked using the software.
Video Storage
Body-worn cameras increase the need for agencies to manage an increasing volume of video storage. Some body-worn camera vendors use proprietary, closed platforms. SmartForce runs on the Microsoft Cloud for Government solution and is Criminal Justice Information Services-compliant. SmartForce allows agencies to embed video in response-to-resistance incident or citizen complaint reports. With written reports and video evidence together, tracking and administration is simplified for important information.
Open Records Requests
Coordinating responses to an open records request can be a complicated and overwhelming task. Outdated processes are still commonplace, with manual filing, categorization, retrieval and disclosure reporting. With SmartForce, these processes are streamlined and centralized to ensure timely compliance and adherence to legal requirements.
Public Information Officer
The role of the public information officer (PIO) is growing in importance among law enforcement agencies throughout the United States. PIOs need rapid access to accurate information in real time to meet increasing demands for information and accountability. Never is this need more amplified than in a crisis situation. SmartForce is the only software solution designed to empower PIOs to work with colleagues to collect and distribute information in routine and urgent moments.
The SmartForce™ Agency Management System can be integrated with your current Body Worn Camera hardware in a single platform that is easy to use. See SmartForce™ in action with a free 30 day trial at www.adventos.com.
