Doug Owens
Director of Implementation

Smartphones are being handed out to officers to enable them to work smarter and safer while policing our streets. Using smartphone technology is not new but the issue of departments lacking a strategy for implementation is widespread. Pilot programs are long over and yet officers and departments are not aware of the full capabilities of smartphones. Consider these elements as smartphones strategies are revamped in police departments.

1. Improve Communication and Officer Safety with Life-saving Apps.

Smartphone applications, such as those through SmartForce™, connect public safety agencies internally and to the community at large. Applications can make it easier and faster for officers on the streets to get the information that they need. The New York Times wrote on the smartphone initiative in Harlem. Officer Tom Donaldson was able to type in a street address in a housing project and pull up names of every resident with an open warrant, arrest record and police summons, apartments with prior domestic incident reports, residents with applicable orders of protection, registered gun owners, and arrest photographs of all parolees in the building. This information will provide valuable intelligence and will help officers be more prepared when dealing with subjects on a daily basis. Detailed SmartForce™ apps offers higher-level intelligence to agencies that is user-friendly and potentially life-saving.

2. Enable Roll-Call Pass-On.

One of the first features to be made available within the SmartForce™ Agency Management System, is used to improve internal communications, such as sharing vital information to the team (Bulletins and be on the lookout, photos and video) in memorable ways, assigning accountability for activities, and spending more time on decision-making and tactical strategy during meetings. All of these electronic entries are searchable and can be filtered for robust reporting.

3. Focus on Agency and Community Collaboration.

An Agency Management System (AMS), is a secure environment created to foster a real-time, two-way culture of information exchange within the department and with the community at large. Possible ways to implement AMS include:

• Scheduling meetings in real-time to enable community programs to benefit from the increased speed of secure information sharing.
• Establishing secure collaboration sites with key organizations, such as businesses, schools, mental health facilities, HOA’s and other local law enforcement agencies.
• Collaborating with leaders, business owners and officers.
• Sharing success both internally and to the public.

There is a huge push towards information-sharing with the public and SmartForce™ complements local crime enforcement efforts. Providing officers with a secure platform to contribute within a collaborative communication platform can be a major factor in achieving up to a 25% increase in productivity and engagement. Departments control the type and level of information-sharing available on the SmartForce™ Agency Management System.

4. Help with Body Worn Camera Programs.

An AMS system helps departments implement the Body Worn Camera Program with a streamlined management system of policy drafting, submissions, auditing, and reports. SmartForce™ is capable of including video evidence and uses temporal sequencing technology to record events in a Use of Force report. It highlights effective responses and de-escalation techniques used during an incident. In addition, citizen complaint tracking, training management, video storage, open records requests, and Public Information Officers are supported with the software solution presented by SmartForce™.

Smartphones and a tailored SmartForce™ AMS system enable collaboration and compliance within the department and outreach to communities. Find out more about a FREE trial at www.adventos.com.

Brian Mc Grew
VP of Education

We live in an age where the volume of data available to us has amassed to such a degree that it presents a unique set of challenges for law enforcement. When dealing with the huge volumes of data, getting the RIGHT information to the RIGHT people as quickly as possible can be a huge undertaking on the best of days. On top of this, the speed at which our environment demands, makes real-time information sharing extremely important and valuable. Many challenging decisions must be made without having all the information needed so having the most up-to-date data plays a huge role in the outcomes of decisions that must be made.

Most law enforcement agencies have multiple data bases and personal email folders they are using to store the volumes of data they are receiving and producing. Since data is housed in disparate data bases and folders, it is very challenging and time consuming to search and access the relevant data that needs to be a part of critical decision-making. From this information overload problem, a solution has emerged that is quickly proving to be an important addition to law enforcement’s arsenal for making communities safer and better places to live.

Illustrating the Challenges of a Big Data World

To understand just how difficult managing massive volumes of data can be, consider the example of a Special Operations Task Force fighting Al Qaeda in Iraq. In the “Situational Awareness Room” you essentially have a perfect visual metaphor for big data – a dozen flat screen televisions, each with their own live feed of some far off location, rooms equipped with communications equipment constantly bringing in new pieces of intelligence, and data and information portals providing updates and “need to know” information that changes by the minute.

How do you cut through all the noise and find what you’re really looking for? How do you keep organized and manage the various moving parts of a fluid situation while it is in the process of unfolding? How do you process this data to make not just a decision, but the most appropriate decision to positively alter outcomes vs. just reacting?

Big Data and Law Enforcement

One agency that is paving the way in terms of both crime prevention and reduction through real-time information sharing and the human factor is the Port St. Lucie Police Department. Here, a team of crime analysts, agency leaders, detectives, and patrol officers fuse information into a centralized forum to contextualize and prioritize incoming crime data. They organize the crime information into patterns, problem locations, major crime, and neighborhood/traffic that they are focused on preventing or reducing during un-committed time. Crime bulletins are crafted to contain the right amount of information and context. Agency leaders decide on which responses to employ based on severity of crime. Detectives, patrol districts, and specialty units are sent information in a targeted manner where it goes to the specific groups of individuals that are best suited to act on it.

Once new information emerges or the context of that data changes, their crime analysts snap into action. They post in real-time updated crime analysis products in their secure SmartForce™ agency management system for the necessary personnel to review. Officers are no longer drowning in emails, but empowered with real-time information targeted to their beats and roles. All police personnel involved in the response see and participate in real-time data sharing and problem solving activities in an organized forum. Information and activity does not fall between the cracks, rather it is collaborated on through the human factor and more speed is achieved in clearing cases, finding missing persons, and resolving “hot-spots.”

The SmartForce™ Approach

The SmartForce™ agency management system allows an agency to organize the massive volume of information, target the information to those who need it most, and facilitate the human factor of real-time dialogue of emerging information and intelligence to speed the achievement of an agency’s crime prevention and reduction goals. What is even more impressive about this agency management system is that it is housed in a CJIS compliant environment and can be used on any mobile device whether in a patrol car, on a smartphone, or back at the station.

We know that technology does not prevent or reduce crime, officers do. SmartForce™ compliments your CAD, RMS, and analytics tools. But the real magic with the SmartForce™ approach is that it combines the human factor in your agency with easily accessed critical data for higher levels of public safety.

For more information or to get a FREE 30 day trial of SmartForce™ contact us at 303-800-5044 or visit our website at www.adventos.com.

Jared Rose
VP of Sales

One of a crime analyst’s most important roles is to distribute information to fellow law enforcement officers. Getting this information into the hands of officers on patrol, responding to calls, or actively working cases is critical to effective police work.

While email has its place in distributing information, crime analysts have told us that using an agency management system has distinct advantages. With so many daily emails coming to officers, they may overlook critical information they need from crime analysts. A quick delete of an email can make it difficult to find at the moment it’s most needed.

Email and agency management systems are both needed in modern police departments, but they should be used, particularly by crime analysts, in very specific circumstances.

Occasions When Crime Analysts Should Use Email

There are a number of times when sending information through email is the best choice, including:

• Sending an official department memo that goes to all personnel.
• Requesting specific information from one person or a small group of people.
• Notifying a group of people where to find information that has been recently posted.
• Responding to a specific request made by one person or a small group of people.

By limiting use of email to these functions, officers will know the types of information to expect from crime analysts via email.

Advantages of Disseminating Information through an Agency Management System

For distributing regularly produced or one-time-only crime analysis, an agency management system has many distinct advantages over email. Here are some the best reasons to use agency management systems for sharing crime analysis information:

• Real-time communications: With the ability to communicate in real time through discussion boards or threads, law enforcement personnel can discuss what further crime analysis is needed, what areas need more examination or what other products need to be created. All personnel involved in an investigation can keep up to date on its status, including notifications when a crime is solved, an arrest is made or a suspect provides new information that needs further investigation.
• Organized information: Pertinent Information about an investigation can be stored and organized in one place. This alleviates the need for individual personnel to create their own organization system and for information to be distributed consistently and accurately. This allows relevant personnel to access information specific to their own investigative needs. For example, information can be organized by district, type of product or other self-created categories as needed by the department.
• Searchable archives: With archived reports, personnel can use keyword searches or phrases to locate and retrieve needed information. Officers do not need to search through old emails or request a crime analyst to locate and resend information.
• Large files are easily accessible: Photos, graphs, maps, charts, videos, BOLOs and other data are often large files that can be cumbersome and eat up storage on mobile devices. Agency management systems make such files easy to access, retrieve and use immediately.
• Pop-up alerts: When information is particularly important, such as a crime pattern bulletin or video of a crime in progress, an alert, much like a website pop-up ad, can be posted. These pop-ups provide a helpful alert to personnel who access the agency management system, keeping them apprised of vital information as quickly as possible. When the crisis is over, the alert can be removed and archived.

With SmartForce™ by Adventos, law enforcement agencies can provide crime analysts with the right tools to effectively communicate about key information and updates. With practical storage, retrieval and alert functions, officers who need information can access it quickly.

Parties interested in the SmartForce™ Agency Management System and how it improves intelligence and community collaboration, click here. After watching the demo video, you are invited to request a free trial of the agency management system to try for yourselves.

Brian Mc Grew
VP of Education

The Koper Curve theory of policing is gaining traction in a number of police departments. Yet for many agencies, having the right data and analysis available to implement the Koper Curve method is daunting. Poor record-keeping and a lack of usable data can hinder policing efforts to reduce crime incidents with this policing strategy.

Fortunately, there are platform solutions to help police departments more efficiently connect people and data to help prevent and reduce crime in problematic areas.

Koper Curve Explained

The Koper Curve is named for Christopher S. Koper, an associate professor at George Mason University and Senior Fellow at the university’s Center for Evidence-Based Crime Policy. The premise is based on the notion that most crime incidents occur in a small percentage of areas in a particular jurisdiction. Some studies indicate that as much as 50 percent of crime occurs in less than 5 percent of blocks or street segments.

By focusing on these hot spots, Koper’s research found, crime rates can be reduced substantially. Instead of stationing officers in one place or telling patrol officers to patrol hot spots is costly and ineffective. Instead, the theory recommends proactive, random and intermittent patrols of these hot spots for 10-16 minutes at least every two hours. Koper’s research showed that the likelihood of criminal activity within 30 minutes of a patrol drive-by was 15 percent. When random police stops lasting 10-16 minutes were incorporated, the likelihood of criminal activity dropped to 4 percent.

The key is intermittent, unscheduled patrols of a meaningful duration rather than regularly scheduled drop-ins.

From a resource perspective the Koper Curve principle has other advantages. For one it makes better use of patrol officers’ time. Secondly, it builds trust and credibility within the nearby community through increased presence and visibility.

Data challenges

Departments seeking to operationalize the Koper Curve principles in their patrols are to be commended. It is a powerful example of evidence-based police work.

However, many agencies face constraints in implementing the Koper Curve due to a lack of processes and systems to collect, track, and analyze the pertinent data. Without data that can easily be entered, stored, accessed and acted upon, there is little accountability for hot-spot policing and it is difficult to manage or measure results. While some department personnel may have educated guesses or hunches as to where those hot spots are or the results from hot-spot policing, a clear examination of the data is required to make a clear determination.

SmartForce™ from Adventos is a powerful solution. SmartForce™ is a first-of-its-kind agency management system software platform that lets law enforcement agencies connect internally and to their communities. Agencies using SmartForce™ are more efficient, better organized and have more functionality for collaborating on intelligence needs, connecting with the public, and keeping officers informed and safe.

SmartForce™ has a module specifically designed to let officers input their patrol activities during un-committed time in one location. Categorized data, easy retrieval, and clear reporting lets analysts and supervisors access the information both in real time and after the fact. By aggregating directed patrol information, offender checks and citizen contacts, departments can prevent or reduce crime in particular jurisdictional areas.

For departments eager to use the Koper Curve model to make their communities safer, SmartForce™ from Adventos is the right choice.

For more information about the SmartForce™ Agency Management System and how it improves hot-spot policing, community-policing, and intelligence collaboration, click here to watch the SmartForce demo. After watching the demonstration video, interested law enforcement officials are invited to request a free trial of the agency management. Click here to view the video and request a free trial today.

Mariano Delle Donne
CEO

For law enforcement agencies, not being able to find the right information quickly can mean the difference between life and death and a loss of community trust.

A report by IDC titled The High Cost of Not Finding Information shows the challenges executives face when information is elusive. Good information is the foundation of good decision-making and allows organizations to run efficiently by saving time, frustration and duplication of effort. Executives also admit that tracking and accessing the right information is a daily problem in many organizations.

The risks are notable.

Without accurate and timely information, poor decisions are made. Siloed communication leads to multiple staff members or units working on the same project. Productivity and morale are poor when needed information is missing, lost, or difficult to find.

In the public safety space, agencies that suffer from poor information management also risk the safety of staff members and the general public. Confidence in an agency can erode or suspicions may be raised if information that should be available cannot be produced easily or takes too long to be be found and acted upon.

Our work with more than 250 law enforcement agencies shows that these risks and frustrations are real and significant issues for department leadership.

Law enforcement agencies rely heavily on computer aided dispatch (CAD) and record management systems (RMS) to manage core functions, including calls for service and response activities. However, these systems are, at best, only a partial solution for traditional policing during committed time. These systems dispatch officers and keep records, but both are backwards-looking technologies, they do not provide departments with needed information to guide decision-making and responses in a targeted and real time.

Existing CAD and RMS systems are not enough for effective modern police work. Today, we find more agencies wanting and needing to better manage key management functions, including uncommitted time, community oriented policing efforts, and regional information sharing. These functions include police work that falls outside the traditional boundaries covered by CAD and RMS, such as:

• Coordinating organized shift briefings and roll call pass-on.
• Communicating responses to crime in a real time, targeted way by following a crime thread.
• Confirming that messages from command officers is seen and acknowledged by officers.
• Centrally managing all correspondence and requests from the community.
• Ensuring community responses, whether ongoing or ad hoc, are channeled up and down the chain of command, with status reporting on requests, whether from an elected official, media outlet, or private citizen.
• Managing crime intelligence information including bulletins that are generated internally and those that span multiple jurisdictions.
• Leading a real-time, coordinated response to a major crime incident. Again, such responses may be internal, or involve multiple agencies or a regional SWAT team.
• Coordinating community-related initiatives such as working with retailers, school safety programs, and faith groups.

Managing large-scale events that require coordination among multiple parties that do not share RMS data.

Internally managing employee policy acknowledgement, training records and employment history.

Coordinating new initiatives that requires communication and alignment, such as body-worn camera testing and implementation.

Managing these complex tasks today, agencies often rely on different, incompatible and disconnected systems, including emails, paper-based filing and communication, Excel and Word files, Access databases or a city- or town-provided intranet. These may be partial solutions, but often lead to situations where information is difficult to find.

With SmartForce™ by Adventos, law enforcement agencies have another option. SmartForce™ is the only CJIS-compliant and mobile agency management system designed to account for uncommitted time and to drive current policing strategies. SmartForce™ also provides a single platform for integrating and automating all law enforcement administrative processes outside of CAD and RMS. SmartForce™ is a real-time communication and collaboration platform to better connect law enforcement agencies internally and to the communities that they serve. Click here to find out more.

Mariano Delle Donne
CEO

Law enforcement agencies today face increasing public scrutiny on the use of force during arrests and other incidents. Increasing demand for accountability, transparency and accurate reporting on these matters is coming from all corners: the public, elected officials, the media, and activists. With high-profile incidents grabbing headlines, protests and growing skepticism, police departments need to be able to accurately track and monitor such incidents.

Unfortunately, there is little to no commonality to the measuring or reporting of use of force incidents among law enforcement agencies and, in some cases, within agencies themselves. In some cases, there is a lack of automated, computerized record-keeping at all.

A New York Times article reported on the issues in great detail. When the Justice Department surveyed police departments on use of force several years ago, the results were troubling … not for the incidents themselves but for the vast inconsistencies and lack of standards in how to measure use-of-force incidents. Among the Times’ findings:

• Vast differences in tracking. Not all departments mandate tracking of use of force. Among those that do, some attach the information to related police reports, some use separate databases and others keep paper records.
• Reporting standards are nonexistent. Some departments track each incident separately. Others report the number of reports where use of force is indicated, which means the same incident may be counted multiple times via different officers’ reports. Some departments only report on incidents that occur during arrests.
• ‘Use of force’ is defined differently in different jurisdictions. In some cases, officers punching a person or throwing them to the ground was considered a use of force, but not in all cases. Some included incidents using less lethal weapons while others did not.
• Some departments are reluctant to report the information for fear that the data, without proper context, could lead to criticism.

With SmartForce™ by Adventos, agencies can solve these issues by bringing accurate tracking and reporting of use of force into a paperless world. SmartForce™ gives departments the ability to streamline processes critical to effective department operations; record, store and retrieve information; manage compliance with policies; and track training progress.

The SmartForce™ High Liability Management module helps reduce the risks and exposures of police departments in use-of-force incidents. The module’s Response to Resistance application sequentially tracks and reports on uses of force. The information is searchable and allows for real-time reporting for command staff or open-records requests. Body-worn camera footage can be included in reports. All the information is accessible on mobile devices, too.

SmartForce™ by Adventos is the solution for police departments wanting to streamline communication, reduce crime, manage workflows and improve reporting. With high-level dashboards, collaborative intelligence-sharing capabilities, and intuitive interfaces, SmartForce™ lets police departments improve operations and manage staff effectively.

Parties interested in the SmartForce™ Agency Management System and how it improves intelligence and community collaboration, click here. After watching the demo video, you are invited to request a free trial of the agency management system to try for yourselves.